Deepak M A

• Oversaw daily operations of service department to ensure efficiency.
• Managed team of technicians, promoting collaboration and skill development.
• Coordinated service schedules for optimal workflow and customer satisfaction.
• Implemented training programs to enhance staff performance and knowledge.
• Evaluated service processes, identifying areas for improvement and innovation.
• Communicated effectively with customers regarding service options and needs.
• Developed service policies to streamline operations and enhance customer experience.
• Collaborated with sales team to align services with customer expectations and needs.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Resolved customer complaints in a timely manner.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Managed inventory levels of parts necessary for servicing customers' needs.
• Created employee work schedules to keep shifts properly staffed.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Created standard operating procedures for all service functions.
• Performed root cause analysis on recurring problems encountered by customers.

• Ensure all customers vehicles are completed for delivery at the time promised.

• Reduce the vehicle carry over to increase workshop efficiency.

• Analyses repeat jobs (internal and customers reported) and implement countermeasures for improvement.

• Contribute to efficient service operations by reducing the causes of idle time and job stoppages.

• Ensure continued dealership profitability through correct loading of the workshop, based on service capacity and

• manpower productivity. Monitor job quality through quality control inspections, reports and complaints (PSF/General).

• Ensure accurate recording of labour billed with respect to time taken.

• Submit timely and accurate warranty claims in line with the warranty policies and procedures.

• Reconcile warranty payments against the warranty ledger and monitor goodwill warranty cases.

• Maintain storage, forwarding and disposal of replaced warranty parts in line with the MSIL warranty guidelines.

• Organize camps/customer meets to enhance customer satisfaction.

• Ensure that the workshop operation meets the requirements of the local environmental authorities.

• Understand and implement all MSIL warranty policies and procedure manual and other policies.

• Actively follow-up on all Recall Campaign as instructed by MSIL.

• Training of the workshop staff as per requirement.

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.

• Assisted in managing daily service operations and workflow efficiency.
• Implemented best practices for service delivery to enhance customer satisfaction.
• Adhered to customer service standards to foster satisfaction and retention.

• Assisted customers in resolving service-related inquiries and concerns.
• Scheduled service appointments and managed daily workflow efficiently.
• Maintained accurate records of customer interactions and services performed.
• Educated customers on vehicle maintenance and care best practices.
• Processed payments and handled financial transactions accurately.

• Assisted customers with product inquiries and service issues.
• Resolved complaints through effective communication and active listening.
• Collaborated with team members to enhance customer experience strategies.
• Provided feedback to management on recurring customer concerns and trends.
• Trained new staff on company policies and customer service protocols.