Deepak Madnawat

1. Managed and resolved high volumes of client queries through calls and emails, ensuring seamless customer support for banking services.
2. Provided expert assistance on account management, loan processing, and transaction inquiries, delivering tailored solutions for diverse customer needs.
3. Leveraged CRM tools to document interactions, track customer cases, and streamline query resolution processes.
4. Strengthened client relationships by offering proactive support, minimizing escalations, and improving service quality.
5. Collaborated with cross-functional teams to analyze customer feedback, identify process improvement opportunities, and enhance the user experience.

• Developed and optimized RESTful APIs using the Flask and Django frameworks to support scalable web applications.
• Collaborated with team members to design and generate dynamic reports, enhancing data-driven decision-making processes.
• Assisted in troubleshooting and debugging application issues, ensuring efficient report-building workflows.
• Gained hands-on experience in Customer Relationship Management (CRM) systems, contributing to streamlined customer engagement strategies.

• Assisted in report building and data presentation, as per managerial guidelines.
• Developed and maintained responsive web pages using HTML and CSS for internal and external use.
• Supported the design and layout of user-friendly interfaces to improve site functionality and accessibility.
• Collaborated with team members to ensure the timely completion of web development tasks.