DEEPAK MALIK
NEW DELHI
Summary
Methodical Collections Manager establishes clear department guidelines and maximize employee compliance, productivity, and success in resolving payment issues. Familiar with regulatory and legal guidelines affecting businesses. Results-oriented Collections Manager reduces delinquencies and mitigate risks. Eager to offer many years of in-depth experience to support company needs.
Overview
8
8
years of professional experience
Work History
Collections Manager
AXIS BANK LTD.
NEW DELHI
11.2024 - Current
- Oversaw two-wheeler portfolio management in Delhi NCR with a value near 50 crores.
- Managed approximately 5,000 cases with 5 agencies to improve performance metrics.
- Prioritized reversal from NPA and enhanced recovery efforts in Delhi and UP.
- Mentored new hires on effective collection strategies and documentation protocols.
- Fostered agency owner collaboration for improved portfolio results.
- Conducted thorough audits, ensuring compliance through comprehensive documentation.
Collections Manager
CAPRI GLOBAL CAPITAL LIMITED
NEW DELHI
11.2023 - 11.2024
- Managing portfolio of HL, SME & LAP having value of approx. 80 Cr.
- Handling approx. 500 cases & a team of 22 CRE's and 14 collection executives
- Coordinating with Litigation Team for serving 13.2 & 13.4 Notices.
- Visited premises of customers to directly collect payments
- Developed procedures to ensure timely collection of payments from customers.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Created reports for management on past due accounts and delinquency rates.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Monitored team performance metrics such as conversion rate, average time to collect payment.
- Conducted month-end balance sheet reviews and reconciled variances.
Collections Supervisor
SS ASSOCIATES
NEW DELHI
06.2022 - 11.2023
- Oversaw two-wheeler portfolios with 10 to 12 team members, optimizing performance.
- Managed over 90 DPD cases alongside arbitration and legal processes.
- Developed training materials for new hires in Collections Department to enhance onboarding.
- Monitored daily workflow of collection staff, delivering feedback and coaching for improvement.
- Handled repo and settlement cases.
- Maintained discipline in the agency's premises and timely gave the performance MIS.
Assistant Collection Manager
INDIABULLS CONSUMER FINANCE LIMITED
NEW DELHI
10.2019 - 06.2022
- Working with a personal loan (DHANI)portfolio.
- Has been handling a pool of around 3,200 cases with a value of 10 crore.
- Worked in the (X) bucket of the collection of personal loans with 32 team members.
- Ensuring 100% attempt on leads to complete the churn attempt as per the guidelines.
- Developing the progress report to track daily performance.
- Ensuring timely payment of loan installment through personal contacts.
- Managed the Delhi East, Noida, Ghaziabad with BKT X to 3.
- Developing progress reports to track the daily performance of FOS.
Senior Collections Officer
INDIABULLS CONSUMER FINANCE LIMITED
NEW DELHI
11.2016 - 10.2019
- Handling personal loans and STPLs of East Delhi and Ghaziabad.
- Handling approximately 200+ cases of X DPD.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Tracked customer payment histories and updated relevant information into the system accordingly.
- Worked closely with internal departments such as sales, accounting, and legal to resolve complex issues related to collections matters.
- Used skip tracing and other techniques to locate debtors.
Education
MA PSYCHOLOGY -
IGNOU
NEW DELHI05-2022
Bachelor of Science -
DYAL SINGH COLLEGE
NEW DELHI07-2015
SENIOR HIGH SCHOOL -
RAJKIYA PRATIBHA VIKAS VIDHYALYA
DELHI05-2011
High School Diploma -
RAJKIYA PRATIBHA VIKAS VIDHYALYA
NEW DELHI05-2009
Skills
- Customer Relations
- Strong communication abilities
- Team leadership experience
- Advanced computer skills
- Payment Acceptance
- Audits understanding
- Performance Tracking
- Great Plains knowledge
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Collections Manager
AXIS BANK LTD.
11.2024 - Current
Collections Manager
CAPRI GLOBAL CAPITAL LIMITED
11.2023 - 11.2024
Collections Supervisor
SS ASSOCIATES
06.2022 - 11.2023
Assistant Collection Manager
INDIABULLS CONSUMER FINANCE LIMITED
10.2019 - 06.2022
Senior Collections Officer
INDIABULLS CONSUMER FINANCE LIMITED
11.2016 - 10.2019
MA PSYCHOLOGY -
IGNOU
Bachelor of Science -
DYAL SINGH COLLEGE
SENIOR HIGH SCHOOL -
RAJKIYA PRATIBHA VIKAS VIDHYALYA
High School Diploma -
RAJKIYA PRATIBHA VIKAS VIDHYALYA
Similar Profiles
ADITYA KALEADITYA KALE
Zonal Sales Manager at Axis Bank Ltd.Zonal Sales Manager at Axis Bank Ltd.
Vikas KumarVikas Kumar
Relationship Manager- Agriculture Dept. at Axis Bank Ltd.Relationship Manager- Agriculture Dept. at Axis Bank Ltd.
SWAPNIL VISHWAS AYARESWAPNIL VISHWAS AYARE
Senior IT Business Analyst - Manager at Axis Bank Ltd.Senior IT Business Analyst - Manager at Axis Bank Ltd.