Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Deepak Mishra

Deepak Mishra

New Delhi

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

9
9
years of professional experience
3
3
Certifications

Work History

Team Leader

Teleperformance (Equifax CA)
01.2024 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Senior Customer Care Executive

Teleperformance (Equifax US)
1 2023 - 01.2024


  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Tracked chargeback activity to identify best practices for determining fraud.
  • Input information regarding fraud investigations into detailed reports for submission to clients.

Financial Services Representative

Gatestone & Co. Inc
10.2019 - 12.2021
  • Processed financial aid documents and completed basic verification of information.
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
  • Assisted students in understanding academic application processes, admissions requirements and financial aid options.

Restaurant Manager

Royal Canadian Military institute
12.2017 - 05.2019
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managing the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts , taking inventory and reordering supplies , managing budgets and setting goals.
  • Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Customer Service Agent

AllianceOne Inc.
06.2015 - 04.2016
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Leveraged reference tools and conducted trainings to improve customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Education

2 Years Diploma - Hotel Operations Management

Centennial College

1 Year Diploma - Sales And Marketing Education

Seneca College

Bachelor of Arts - Journalism

Amity University

Skills

Budget Development

Inventory Management

Staff Training

Employee Performance Evaluations

Customer Service

People Skills

Relationship Building

Certification

Smart Serve

Timeline

Team Leader

Teleperformance (Equifax CA)
01.2024 - Current

Financial Services Representative

Gatestone & Co. Inc
10.2019 - 12.2021

Restaurant Manager

Royal Canadian Military institute
12.2017 - 05.2019

Customer Service Agent

AllianceOne Inc.
06.2015 - 04.2016

Senior Customer Care Executive

Teleperformance (Equifax US)
1 2023 - 01.2024

2 Years Diploma - Hotel Operations Management

Centennial College

1 Year Diploma - Sales And Marketing Education

Seneca College

Bachelor of Arts - Journalism

Amity University

Similar Profiles

CREATE PROFILE
Deepak Mishra