Hi, I’m
Deepak Mishra
AME in Experience Delivery
Mohali,PB
Summary
Results-oriented project manager with extensive experience in overseeing client relationships, managing
cross-functional teams, and delivering technical solutions aligned with business objectives. Proven ability to drive
project success through strategic planning, proactive risk management, and seamless execution. Skilled in fostering
stakeholder trust, facilitating effective communication, and delivering measurable business outcomes by aligning team
efforts with organizational goals.
Overview
5
years of professional experience
4
Certification
2
Language
1
B.Tech
Work History
Ably Soft Pvt. LtdMohali
AME
12.2022 - Current
Job overview
- Led the successful delivery of 90+ projects, achieving client satisfaction and revenue targets
- Acted as a liaison between clients and technical teams to ensure alignment with delivery goals
- Created and executed comprehensive project plans, optimizing resources and reducing risks
- Tracked risks, issues, and project progress while aligning with delivery goals
- Worked on Figma and XD designs for client projects
- Mentored team members to adopt effective project management practices, enhancing overall performance
- Key Achievements:
- Generated an amount exceeding $110K in revenue within two years through strategic account handling.
JungleWorksChandigarh
Technical Account Manager
07.2021 - 11.2022
Job overview
- Collaborated with technical teams and customers to align requirements and ensure smooth system integration
- Facilitated Agile project management processes, including sprint planning and progress tracking
- Delivered technical solutions for e-commerce and mobile projects, meeting business needs and deadlines
- Conducted joint application design sessions to validate requirements and address stakeholder concerns
- Delivered updates on project roadblocks and progress to senior leadership and clients
- Key Achievements:
- Successfully managed 5+ project teams in an Agile environment, ensuring 100% delivery targets
- Increased client satisfaction through proactive communication and effective troubleshooting.
Click Labs IncChandigarh
Customer Success Manager
08.2019 - 11.2020
Job overview
- Managed a portfolio of 200+ client accounts, achieving a 90% retention rate
- Conducted technical onboarding sessions, reducing customer ramp-up time by 20%
- Identified and resolved customer pain points, improving Net Promoter Score (NPS) and reducing churn
- Partnered with technical teams to implement customized solutions, enhancing product adoption
- Identified and resolved customer pain points, increasing NPS and retention rates
- Partnered with product and sales teams to advocate for customer needs, enhancing satisfaction
- Key Achievements:
- Increased upsell revenue by 10x through strong account management and strategic insights.
Education
Lovely Professional UniversityJalandhar
B.Tech from Technology
08.2016 - 07.2020
Kendriya Vidyalaya Sangathan
Higher from Secondary Education(PCM
2015
Skills
- Project Delivery:
- Scope management, risk analysis, and Agile methodologies
- Technical Account Management: Requirement gathering, technical integration, and issue resolution
- Client Relationship Management: Building trust, maintaining retention, and driving upsell opportunities
- Technical Communication: Translating technical concepts for non-technical stakeholders
- Customer Success: Health score monitoring, quarterly reviews, and churn prevention
- Tools & Platforms:
- Asana, Trello, CRM tools, Advanced Excel, Figma, Balsamic, Adobe, Microsoft Office
Certification
- Google Project Management, Professional Certificate – Coursera and Google.
- Certified Associate in Project Management (CAPM) - Project Management Institute.
- Introductions to Figma(Mocks, Prototypes, and Designs) -Simplilearn
- Basics of Scrum - Project Management Institute
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureHealthcare benefitsPersonal development programsCareer advancementTimeline
AME
Ably Soft Pvt. Ltd
12.2022 - Current
Technical Account Manager
JungleWorks
07.2021 - 11.2022
Customer Success Manager
Click Labs Inc
08.2019 - 11.2020
Lovely Professional University
B.Tech from Technology
08.2016 - 07.2020
Kendriya Vidyalaya Sangathan
Higher from Secondary Education(PCM
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