Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Timeline
Generic
Deepak M M

Deepak M M

Chennai

Summary

Forward thinking process specialist with 5 Years of experience in Finance & accounting operations across payable process (Indexing, Invoice processing, out of balance, closing of open receipts, Queries, SOP creation, Call handling Escalation matrix)

Overview

6
6
years of professional experience

Work History

Process Specialist – Data Account Payable

Cognizant Technology Solutions
Chennai
01.2019 - Current
  • Been in pilot project and participated in KA and Reverse KA session.
  • Strong knowledge in processing accounts payables, including validating vendor invoices, managing documentation and reviewing payment evidence, and resolving discrepancies.
  • Insight in working with internal teams and external stakeholders in resolving potential escalations.
  • Experience of handling client/customer calls, assessing them with invoice payment status.
  • Verifiable track record of maintaining strict adherence to the defined SLAs and producing results as per the expectations of the organization.
  • Responsible for managing several critically acclaimed DCs (Distribution Centers) for the client.
  • Preparing daily reports and work allocation by pulling relevant data from the client's network.
  • Perform invoice and audit supplier invoices, matching them to supporting documents, allocating them to contract costs, processing them in the accounting records, and obtaining approvals.
  • Maintain TAT for receiving, booking, validations, and processing payments for the payments.
  • Accountable for verifying, navigating, and resolving past due, short-paid invoices process for the payments.
  • Collaborate with clients, team members, and managers to develop solutions for customer inquiries, complaints related to wrong vendors, overpayment, and recovery management.
  • Conduct root-cause analysis for escalations received from customers for process-related issues and arrive at a timely resolution in line with the expectations of the leadership.
  • Preparing information and commentary for audit purposes, which includes queries from client internal or external stakeholders.
  • Mapping daily & weekly calls based concurrent to the situation prevailing in the team and driving resolution of client’s service requests through emails and calls
  • Measuring the performance of the team members, enabling feedback, and ensuring improvement by regular coaching and guidance.
  • Awards and Recognition:
  • Unicorn Awards for the outstanding performance.
  • Spotlight award for the exceptionally well performance, accuracy, initiative, and given to co-associates.
  • Game changer award for consistent performance.
  • Received appreciation emails from clients for achievement in period end and daily activities.

Education

B. Com - Management Information Systems 70%

Gurunanak College
Chennai
01.2018

Higher secondary - Higher secondary school 57%

P.C.K.G Govt Hr.Sec School
Chennai
04-2015

Skills

  • Invoice processing
  • Vendor call handling
  • Escalation management
  • Process migrations
  • SOP creation
  • Vendor query handling
  • SLAs/TAT compliances

Disclaimer

I hereby declare that the above-mentioned information is correct to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Languages

  • English
  • Tamil

Personal Information

  • Date of Birth: 12/08/97
  • Marital Status: Unmarried

Timeline

Process Specialist – Data Account Payable

Cognizant Technology Solutions
01.2019 - Current

B. Com - Management Information Systems 70%

Gurunanak College

Higher secondary - Higher secondary school 57%

P.C.K.G Govt Hr.Sec School

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Deepak M M