Deepak Moirangthem
Production Engineering Lead - IT
Bengaluru,Karnataka
Summary
Meticulous Technical Lead strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures. Amiable Technical Lead ready to rapidly onboard new customers and kick start new projects. Achieves rapid and exceptional completion metrics through careful utilization of available skills and technical assets.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
7
7
Certificates
3
3
Language
Work History
Production Engineering Lead
IDFC Bank
Bengaluru, Karnataka
10.2023 - Current
- Managed a Team of 10 L1 Production engineers for a new project Jasper responsible for resolving any production issues raised by Operations and Business users for the IDFC First Bank Reconciliation process
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Application Monitoring and Management of Data Integrity Manager(DIM) specifically developed for the bank recon process
- Used Python and SQL to develop codes for maximizing the application performance of DIM
- Follow the continuous improvement using multiple tools like APM - Dynatrace, Grafana, ELK and Kibana in terms of proactive monitoring Initiate outage calls when Applications are impacted directly or due to external interfacing application issues.
- Expert in developing SQL queries to prepare reports as per client
requirements and use cases. - Supervised production team and prepared proper documentation to meet the business requirements
- Perform root cause analysis for Critical production issues with development team and document remedial workarounds
- Collaborated with the development team to implement CI/CD pipelines for faster and reliable deployments through Jenkins
- Analyze and resolve application related issues within the SLA
- Attend UAT and release calls after every major release and validate the application if it is working as expected
Lead Technical Consultant
42Gears Mobility Systems
Bengaluru, Karnataka
04.2017 - 10.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Developed team communications and information for meetings.
- Handled customer escalations across all regions EMEA, APAC, Americas
- Providing B2B support for all mobility endpoint solutions developed by 42Gears
- Communicate with all departments to ensure there is no business impact to clients during critical downtimes for 42Gears solutions
- Trained all new joiners to Technical Support team online and offline including On-job training
- Achieved multiple appreciations from customers and partners
- Evaluated and adopted new technologies to address changing industry needs.
- Built product feature lists with stakeholders.
- Enhanced interfaces to promote better functionality for users.
- Analyzed proposals to verify correct project scale while assessing and defining quoted profit targets.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Onboarded new customers and trained 42Gears Partners and MSPs
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
Senior Technical Consultant
IBM
Bengaluru
06.2016 - 03.2017
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Prepared references for users by writing clear operating instructions.
- Maximized use of hardware and software by training users and interpreting instructions.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided E2E technical support for National Australian Bank
Supporting all banking solutions provided and developed by IBM - Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Technical Solutions Engineer
Hewlett Packard
Bengaluru
12.2014 - 06.2016
- Devised solutions to operations issues related to HP Imaging and Printing Group (Printers) and Personal Systems Computing Group (all HP Notebooks, Desktops, Convertibles, Phablets) working closely via phone, email, live chat and web teleconference.
- Trained end-users of HP developed printer software and MS software on use, functionality and application to business problems.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Submitted service tickets for equipment maintenance requests.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Managed over 30 customer calls per day
- Executed troubleshooting and server support in both in-person and remote situations
Education
High School Diploma -
Kendriya Vidyalaya Sangathan
Lamphelpat, Imphal, ManipurBachelor of Engineering - Telecommunications Engineering
AMC Engineering College
Bannerghatta, Bengaluru 04.2009 - 04.2013
Skills
Software Debugging
Technical issues analysis
Customer Service Expert
Technical documents comprehension
SQL Server Management
Unified Endpoint Management and Mobile device Management
Android Enterprise Expert
Active Directory
CompTIA A and ComTIA Server
VPN, RAS Token authentication
Mentorship and coaching
SCEP & CA Server
Office 365
Business Process Analysis
Platform integration
Policy implementation
Partner Training
Customer Onboarding and Training
Application Deployment
SaaS & On-Premise
Accomplishments
- Supervised team of 15 engineers.
- Used Microsoft Excel and google sheet to develop inventory tracking spreadsheets.
- Recognized and achieved multiple Zing Awards for Extra-ordinary
performance in 42Gears Mobility Systems for resolving complex and critical issues - Received individual appreciations from customers and partners
- Resolved critical live issues through consumer and smoke testing.
- Top Performer Award in HP (March’15) and highest Revgen award in HP
- Client appreciations from NAB(National Australia Bank) in IBM India Pvt.Ltd
Certification
Leadership and Team Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Site Reliability Engineering Foundation
01-2024
Production Engineering Lead
IDFC Bank
10.2023 - Current
International Academic Qualifications (WES)
08-2023
Android Enterprise Expert
03-2023
Fortinet Network Security Expert (Level 2) Certified Associate
02-2021
Leadership and Team Development
05-2020
Android Mobile Certification
05-2020
Android Enterprise Professional
09-2019
Lead Technical Consultant
42Gears Mobility Systems
04.2017 - 10.2023
Senior Technical Consultant
IBM
06.2016 - 03.2017
Technical Solutions Engineer
Hewlett Packard
12.2014 - 06.2016
Bachelor of Engineering - Telecommunications Engineering
AMC Engineering College
04.2009 - 04.2013
High School Diploma -
Kendriya Vidyalaya Sangathan