Deepak Mondal
Kolkata
Summary
Dynamic Project Manager with a proven track record at Tata Consultancy Services, excelling in project finance and stakeholder engagement. Successfully developed and implemented strategic project plans, ensuring compliance and quality standards. Adept at cross-functional collaboration, driving results through effective budget management and exceptional customer relationship skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Project Manager
Tata Consultancy Services
Kolkata
09.2024 - Current
Business Finance Manager
Tata Consultancy Services
Kolkata
07.2019 - 08.2024
- Developed and implemented project plans, budgets and timelines.
- Reviewed contracts and ensured compliance with applicable regulations.
Service Delivery Manager
Tata Consultancy Services
Kolkata
11.2008 - 06.2019
- Ensured SLA compliance and maintained service delivery quality standards.
- Reviewed existing service level agreements and proposed changes when necessary.
Process Leader
First Source Solutions
10.2007 - 08.2008
- Provided leadership to a team of service delivery staff, ensuring customer satisfaction and quality standards were met.
- Monitored team performance and provided guidance on processes and procedures.
- Established strong working relationships with customers by providing exceptional customer service.
- Developed effective policies and procedures for the team to follow in order to meet deadlines.
Sr. Bde
Frost & Solution
03.2007 - 09.2007
- Identified customer needs by asking questions and advising on best solutions.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
Sr. Cse
Octagon Software Pvt. Ltd.
11.2004 - 03.2007
Sr. Cse
Convergence Contact Center
07.2003 - 11.2004
Customer Care Officer
Convergys India Service
12.2002 - 04.2003
Education
Post Graduate Diploma - Marketing & Sales
Bhavan's Ashutosh College
Kolkata06-2004
Bachelor of Commerce - Accountancy
St. Xavier's College
Kolkata06-2002
Skills
- Project Management
- Customer Relationship Management
- Stakeholder engagement
- Contract management
- Cross-functional collaboration
- Planning and scheduling
- Financial analysis
- Budget management
- Project finance
Certification
- Self-leadership : Foundation Version-1.0 | 2025-01-25 - NA
- Leadership Essentials - Managing Secure Delivery and Operations Version-1.0 | 2024-02-23 - NA
- Domain Advisory: Foundation Generative AI Version-1.0 | 2024-01-16 - NA
Awards
Service & Commitment Award 2023-11-03, Feedback Enthusiast Certificate 2023-09-28, (S)miles Award 2023-05-04
Disclaimer
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Timeline
Project Manager
Tata Consultancy Services
09.2024 - Current
Business Finance Manager
Tata Consultancy Services
07.2019 - 08.2024
Service Delivery Manager
Tata Consultancy Services
11.2008 - 06.2019
Process Leader
First Source Solutions
10.2007 - 08.2008
Sr. Bde
Frost & Solution
03.2007 - 09.2007
Sr. Cse
Octagon Software Pvt. Ltd.
11.2004 - 03.2007
Sr. Cse
Convergence Contact Center
07.2003 - 11.2004
Customer Care Officer
Convergys India Service
12.2002 - 04.2003
Post Graduate Diploma - Marketing & Sales
Bhavan's Ashutosh College
Bachelor of Commerce - Accountancy
St. Xavier's College