Deepak Nair

• Directed recruitment initiatives to attract top talent for technology roles.
• Developed training programs to enhance employee skills and performance.
• Managed employee relations, fostering a positive workplace culture.
• Implemented HR policies ensuring compliance with labor laws.
• Conducted performance evaluations to assess employee progress.
• Streamlined onboarding processes, improving new hire integration experiences.
• Facilitated conflict resolution to maintain team cohesion and productivity.
• Handled sensitive employee information with utmost confidentiality.

Key Highlights

• Scaled organization headcount from 16 to 93 employees within 12 months, achieving a 481% workforce growth while maintaining culture and stability
• Built a strong internal talent pipeline with 60% of positions filled through internal hiring, enabling faster closures and higher retention
• Improved employer brand significantly by increasing Glassdoor rating from 2.8 to 4.2, reflecting a 50% improvement in employee perception
• Transformed employee engagement with eNPS improvement from –18 to +74 YTD, a +92-point turnaround, indicating strong trust and advocacy
• Achieved 0% infant attrition, ensuring complete retention of employees within the first critical tenure period
• Recorded only 2 employee exits in the last one year, resulting in an annual attrition rate of ~3.7% (based on average headcount growth)
• Maintained business continuity and leadership confidence during rapid scale-up with zero delivery impact due to attrition
• Implemented structured onboarding, performance management, and manager capability programs to support rapid growth
• Established HR governance, policies, and employee relations frameworks aligned with startup-to-scale phase needs
• Acted as strategic HR partner to founders and leadership during high-growth and transformation phase

• Streamlined talent acquisition process within 30 days, closing 30+ positions in 45 days.
• Implemented campus hiring initiatives targeting elite colleges to attract top talent.
• Rolled out comprehensive Performance Management System organization-wide to enhance productivity.
• Developed and executed detailed Compensation & Benefits report for strategic planning.
• Established 50+ organization-wide policies to ensure compliance and operational efficiency.
• Initiated POSH policy, conducting training for all employees to promote workplace safety.
• Achieved 100% employee documentation completion while ensuring zero errors in salary processing.
• Designed Key Result Areas, Key Performance Indicators, and Performance Management System for entire organization.

• At Fareportal, my key responsibility includes establishing and executing a robust Talent Management/Acquisition process that meets the growing needs of the Contact Centre.
• Establishing and maintaining high delivery and quality standards within the team to deliver exceptional client service and make Fareportal as an employer of choice.
• Accountable for all metrics like Global Communication, Member of Posh Committee and FUNPORTAL team.
• Responsible for maintaining a robust MIS, Dashboards and Scorecards.
• Managing the vendor relationship for the group as well as build vendor capability.
• Talent Management: Onboarding Formalities
• Responsible for smooth on-boarding of new hires Joining formalities of all new joiners from junior level to senior level.
• Handled up to 150 new joining in one day.
• Managing the Buddy program & Floor walk of new joiners.
• Communicate welcome mails of new joiners to all employees.
• Share new joiners' details with networking & Admin team for their official mail ids, computer systems, biometric punching and ID cards.
• Create new joiners ERP software and Employee Helpdesk software user accounts.
• Prepare appointment letters and service agreements of new joiners.
• Conduct employment & other background verifications for employees.
• Conducting HR Induction and orientation program for new joiners.
• Performance Appraisals: Initiate the process for upcoming appraisals, share employee's details with concerned managers for their feedback & other details.
• Facilitate the performance review process to ensure that all reviews are completed within timelines.
• Educate employees on the usage of the online performance management system.
• Contribute to the Promotion Gate and Goal Sheet creation for the year.
• Facilitate building of a Leadership Pipeline through the Management Development Process.
• Compensation & Benefit: Annual Increments Framework Design & Execution.
• Employee Relation and Employee Engagement: Communicate new policies and changes in existing policies with employees.
• As HR LEAD, responsible to handle employee's grievance, disciplinary and legal issues of employees.
• Employee Separation Management: Manage exit formalities of voluntary and involuntary separations.
• HR Audit at other locations: As a HR Lead, I am responsible for all HR Audit at all HR Dept. as per requirement on timely basis.
• HR MIS: Update all HR MIS reports at every new joining, new increment, new BGV, new separation & on other new activity on daily, weekly and monthly basis.
• HR RD: Member of Funportal Team since 2016. Head various internal and external sports and cultural activities.
• HR Operations: Maintaining Files & Personal Records of the employees.
• Other role responsibilities: Leave Policy Maintaining the leave records and providing the leave balances for the existing employees and for resigned employees for Full and Final Settlement.

• Responsible for sourcing profiles in volume as per the defined requirements from various online job portals.
• Utilized various channels of sourcing such as employee referrals & direct walk ins.
• Collaborated with the branding team to send across mailers to attract suitable references from employees (Employee Referral program).
• Responsible for conversion of footfalls within the specified TAT.
• Conducted detailed HR round of Interview to analyse the candidate's soft skills and core competencies.
• Have been successful in providing ample quantity of profiles as per the set quality.
• Responsible for providing smooth candidate experience.
• Successfully managed & updated the data bank while in DHT & ER.
• Single point of contact for reports that dealt with the daily/weekly/ monthly sourcing analysis department-wise.

• Maintain SLA
• Prepare daily report.
• To ensure all the team across floor adhere to Log In hours and break policy.