Fraud and Dispute Investigation Specialist
Genpact
01.2023 - Current
Hi, I’m
DEEPAK NAYAK
New Delhi
Summary
To work with an organization where can learn new skill and increase my abilities for the organisational goals as well as myself
Work History
GenpactGurugram
Fraud and Dispute Investigation Specialist
01.2023 - Current
Job overview
- Driven by a fascination for uncovering patterns and mitigating risks, I am an aspiring professional with more than a year of experience in fraud investigations (US Banking).My background includes investigating debit/credit card (Reg. E and Reg. Z), Unauthorised transaction, Error allegation, P2P and ACH fund transfer fraud for a US Fintech Bank, achieving a consistent 100% quality score and decision accuracy.
- Conducted thorough investigations on payment disputes, chargebacks, and fraud cases
- Collaborated with cross-functional teams to resolve issues efficiently
- Maintained accurate documentation and reports.
Education
University Overview
- Passed out 10th from HSE in 2017
- Passed out 12th from CHSE in 2019
- B.com from UTKAL UNIVERSITY,BHUBANESWAR in 2022
Skills
- Error allegation- Credit not posted, Goods and service not as delivered, Duplicate charges, Incorrect account charge, ATM cash not Received, ATM Cash partial received, Goods and services not receive, Merchandise was returned, Paid by other means
- ACH and Fund transfers- Transfer to incorrect recipient, Transfer not received by Recipient, Incorrect transfer amount, Unauthorised transfer, Duplicate transfer, ACH Transfer, Pay Friends
- Dispute Investigation
- VISA chargeback
- STAR chargeback
- Unauthorized Transactions
- Fraud Investigation
- Chargeback Processing
Accomplishments
NSS Volunteer National Award 2021 (Song)
Strength And Hobbies
- Hard & smart working
- Singer, regularly performing in local events and gatherings.
- Honest & punctual
Personal Information
- Father's Name: Khirod nayak
- Date of Birth: 16-12-2001
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
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