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Deepak Negi
Executive - Front Desk, General Administration, Dehradun Institute Of Technology (DIT) University, Dehradun, 248009
[Rahim Hyder Baksh R/O KH NO. 203, Mouja Johri Gaon Pachwadoon, Dehradun. Uttarakhand]
Summary
PROFESSIONAL SUMMARY:
Currently Working as a Sr. Front Desk Executive, Admin Department, DIT University, Dehradun, Uttarakhand Experienced Professional with a demonstrated history of working in the Leisure, Travel & Tourism Industry, skilled in Leisure Travel, Business Travel and Hospitality Management. Strong Professional with a Masters of Business Administration degree focused in Tourism & Hospitality Studies from Hemwati Nandan Bahuguna (a central) Garhwal University.
CAREER OBJECTIVES:
Willing to work in a challenging position with growing organization where I can utilize my technical and interpersonal skills to serve and grow with the Organization.
EDUCATION SUMMARY:
Post Graduation:
Completed Masters of Business Degree Administration from Hemwati Nandan Bahuguna Garhwal Central University, Srinagar Garhwal, Pauri District, Uttarakhand
- Enrolled in 2014 & Passed out in 2016
- Taking up Specialization in Tourism and Hospitality Studies
- Scored 1st Division in overall of Semester 2016
- Completed Summer Internship in Cox and Kings Ltd, Kamal Complex, Safdarjung Enclave, Green Park, New Delhi during last semester.
Under Graduation:
Completed Bachelors of Science Degree from Hemwati Nandan Bahuguna Garhwal Central University, Srinagar Garhwal, Pauri District, Uttarakhand
- Enrolled in 2009 & Passed out in 2012
- Subject Combinations are Physics, Mathematics and Geology
- Scored 2nd Division in overall of Semester 2012
Schooling:
Completed Intermediate from Sri Guru Ram Rai Public School, Srinagar Garhwal, Pauri District, Uttarakhand in 2009
- Subjects Combination are Physics, Mathematics, Chemistry with Hindi and English, scored 2nd Division
Completed Matriculations from Sri Guru Ram Rai Public School, Srinagar Garhwal, Pauri District, Uttarakhand in 2007
- Scored 2nd Division
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
EXECUTIVE - FRONT DESK, GENERAL ADMINISTRATIONS
DEHRADUN INSTITUTE OF TECHNOLOGY (DIT) UNIVERSITY
DEHRADUN, PIN: 248009, UTTARAKHAND
2021.10 - Current
KEY RESPONSIBILITY AREAS:
Admission Management
- Handling Walk-ins, guiding & giving direction to the parents and students arriving at the reception.
- Managing appointment contact calendar & scheduled admission meetings.
- Maintaining admission’s office record.
- Updating the admission related walk-in enquiries in excel and in the admission CRM-NPF and constantly nurturing those leads through regular follow ups.
- During admission season- April-September nurturing and leading to the final conversion of the Leads on the admission CRM-NPF. The leads will be provided by admission office/Call Centre Manager on regular basis.
- Updating the material requirement etc. on the SAP Portal.
- Admission calling for new admissions
- To assist students in filling up of new admission forms.
- Ensure existing follow-up calls. Feedback calls and concern/query calls along with not more than 40 new leads to be contacted each day per front desk executive.
Front Desk Management:
- Responding to Customer/visitor/students queries at reception
- Hostel admission query handling at the reception / on call
- Help/ Guiding desk for daily needs of students and parents
- Handling receptions tasks basis the events being organized in the campus
- Post admission query handling and guiding the students.
- Online grievances handling related to DIT University administrative needs
- Supporting in delightful and productive customer experience at the reception.
- Ensure right approach and proactive thinking in reception management for any HE/Accreditation visit of DIT University.
- Support Registrar office at times of critical/Crisis needs when required under direction of the Registrar
STORE (BUSINESS DEVELOPMENT) MANAGER
SAILANI TOURS N TRAVELS PRIVATE LIMITED
DEHRADUN, UTTARAKHAND
2020.01 - 2020.07
KEY RESPONSIBILITY AREAS:
- Online (Digitally) & Offline (Personal meet ups) Product Promotions through the help of Social Media Platforms like Facebook, WhatsApp, LinkedIn, etc.
- Generating fresh leads from Cold Callings, Promotional Activities, Personal meetings etc.
- Designing Customizing & Group Holidays Requirements
- Maintaining Relationship with Past Traveled Customers
- Holiday Booking Confirmation Via Email
- Payment Collection & Invoicing
- Processing Customer VISA (if required)
- Detailed briefing before providing final handover to Customer
- Providing Customer timely assistance on Tour (if require)
- Final Collection of their feedback forms for turning issues into new opportunity
EXECUTIVE: GROUP & CUSTOMIZED HOLIDAYS SALES
SOTC TRAVEL LIMITED
NEW DELHI
2018.12 - 2019.10
KEY RESPONSIBILITY AREAS:
- Online (Digitally) & Offline (Personal meet ups) Product Promotions through the help of Social Media Platforms like Facebook, WhatsApp, LinkedIn, etc.
- Generating fresh leads from Cold Callings, Promotional Activities, Personal meetings etc.
- Designing Customizing & Group Holidays Requirements
- Maintaining Relationship with Past Traveled Customers
- Holiday Booking Confirmation Via Email
- Payment Collection & Invoicing
- Processing Customer VISA (if required)
- Detailed briefing before providing final handover to Customer
- Providing Customer timely assistance on Tour (if require)
- Final Collection of their feedback forms for turning issues into new opportunity
EXECUTIVE - POST SALES SERVICES
SOTC HOLIDAYS LIMITED
NEW DELHI
2017.04 - 2018.07
KEY RESPONSIBILTY AREAS:
- Collections of Holiday Booking details of customer handover from Sales Team via email
- To review the handover of all booked customers and update their correct personal details in system software.
- Drafting an Introductory Email to all the booked customers and provide them timely assistance in their onward VISA Processing (if require)
- Document collections, VISA Processing, Issuance of Travel Insurance
- Final Settlement of their balance payment
- Detailed briefing before providing final handover to Customer
- Handover the soft and hard copies of complete travel kit to the customers required to board their respective flights.
- Providing 24x7 timely assistance on Tour (if require)
- Collection of Customer feedback forms for generating future opportunities
EXECUTIVE- OUTBOUND TRAVEL HOLIDAYS SALES
RITUAL HOLIDAYS PRIVATE LIMITED
NEW DELHI
2016.06 - 2017.03
KEY RESPONSIBILITY AREAS:
- Lead Generation through Cold Callings
- Providing them Holiday Plan as per their requirements
- Check for the Amendments in Holiday Package Details (if any)
- Holiday Booking Confirmation Via Email
- Payment Settlement with Proper Invoicing
- Processing Customer VISA & Insurance (if require)
- Hand overing their final travel documents
- Providing timely assistance through Operation Team (if required)
- Feedback Form Collection within or after their Tours for generating new opportunities.
Skills
Customer Service Management
Proficiency In MS Word, PowerPoint And Excel
Self Discipline And Motivation
Written And Oral Communications
Result Oriented
Willingness To Learn
Adaptation On Virtual Work Environment
TeamWork
Leadership
Timeline
EXECUTIVE - FRONT DESK, GENERAL ADMINISTRATIONS
DEHRADUN INSTITUTE OF TECHNOLOGY (DIT) UNIVERSITY
2021.10 - Current
STORE (BUSINESS DEVELOPMENT) MANAGER
SAILANI TOURS N TRAVELS PRIVATE LIMITED
2020.01 - 2020.07
EXECUTIVE: GROUP & CUSTOMIZED HOLIDAYS SALES
SOTC TRAVEL LIMITED
2018.12 - 2019.10
EXECUTIVE - POST SALES SERVICES
SOTC HOLIDAYS LIMITED
2017.04 - 2018.07
EXECUTIVE- OUTBOUND TRAVEL HOLIDAYS SALES
RITUAL HOLIDAYS PRIVATE LIMITED
2016.06 - 2017.03
MBA - Tourism & Hospitality Studies
Hemwati Nandan, Garhwal University
2014.09 - 2016.05
Bachelor of Science - Physics, Mathematics & Geology
Hemwati Nandan Bahuguna, Garhwal University
2009.05 - 2012.09
Intermediate - Physics, Mathematics, Chemistry, English, Hindi
Sri Guru Ram Rai Public School
2008.04 - 2009.05
Matriculation - Science, Social Science, Maths, English, Hindi
Sri Guru Ram Rai Public School
2006.06 - 2007.07
Accomplishments
- Completed NCC “C” Certificate with “Alpha” Grade (2011)
- Conducted & Participated “Aarogan” Industry Academia Interface Event. (2015)
- Assisted in conducting Workshop “Operation of Adventure Tourism and water Based Sports Activities” (2015)
- Conducted & Participated in World Tourism Day (27th September)
- 01 year diploma course of MS Office Package including MS Word, PowerPoint & Excel etc. from ”CCT”
Interests
2) Travel Vlogging
3) Jogging & Gyming
4) Reading Newspaper
5) Watching Documentaries & Case Studies
6) Hangout with Friends
7) Internet Browsing
Additional Information
Father Name: Late Shri Bipin Singh Negi (Ex-Army Men)
Mother Name: Smt. Sarojani Negi
Correspondence Address:
[Rahim Hyder Baksh R/O KH NO. 203, Mouja Johri Gaon Pachwadoon, Dehradun. 248003, Uttarakhand]
Permanent Address:
[H.No. 204, Bazeeron Ka Bagh, Near Punjab National Bank, Srinagar Garhwal, Pauri District, 246174, Uttarakhand]
Contact No.: +91-9871182606
Date of Birth: 18/Jan/1992
Place Of Birth: Srinagar Garhwal, Pauri District, Uttarakhand
Languages Known: Hindi and English
Affiliations
“I hereby declare that the information given above is true and correct to the best of my knowledge.”
Name: Deepak Negi
Place: Dehradun
Date: 26th -April-2022
Signature:
Personal Information
FATHER’S NAME:
Late Shri Bipin Singh Negi (Ex-Army Men)
MOTHER’S NAME:
Smt. Sarojani Negi
LANGUAGE SPOKEN:
Hindi & English
DATE OF BIRTH:
18/JAN/1992
CORRESPONDENCE ADDRESS:
Rahim Hyder Baksh R/O KH NO. 203, Mouja Johri Gaon Pachwadoon, Dehradun. 248003, Uttarakhand
PERMANENT ADDRESS:
H.No. 204, Bazeeron Ka Bagh, Near Punjab National Bank, Srinagar Garhwal, Pauri District, 246174, Uttarakhand
CONTACT NUMBER:
Mobile No.- +91-9871182606
EMAIL ID:
deepaknegiofficial86@gmail.com
SELF DECLARATIONS:
“I hereby declare that the information given above is true and correct to the best of my knowledge.”
NAME: Deepak Negi
PLACE: Dehradun, Uttarakhand
DATE: 10th -Apr-2022
SIGNATURE: