Deepak Negi
Senior Travel Sales Consultant
Delhi
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
16
16
years of professional experience
Work History
Team Leader
IBM Daksh Chandigarh (India & US) Business
09.2008 - 05.2012
- GDS Process/Flight Ticket Booking/Hotel Packages
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Senior sales counselor
Onkar Travel Pvt Ltd. (Southall Travel)
03.2015 - Current
- Increased sales revenue by developing and implementing strategic sales plans tailored to individual clients'' needs.
- Developed customized sales presentations showcasing the unique benefits of our products and services, which led to higher closing rates.
- Achieved consistent sales growth by identifying new business opportunities and initiating contact with potential clients.
- Established strong client relationships, leading to a high rate of repeat customers and referrals.
- Developed and implemented sales strategies to increase profits.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated prices, terms of sales and service agreements.
- Manage end-to-end client relationship including pitching, negotiation and sales closing.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Team Leader
Inter Globe Technologies (Expedia Process)
05.2012 - 03.2015
- Manage Team including training of new updates, target setting, supervision, quality monitoring and ensure that the team adhere the Process requirements and procedure
- Review team performance with Management and agree actions to produce improvement and the steps to be taken to achieve the agreed objectives.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Education
Graduation (B. sc) -
K G K Degree College, M. J. P Rohilkhand University Bareilly (U.P)
Sr .Higher Secondary - undefined
St Paul's College, I S C E BORD
Diploma of IATA/UFTAA Travel & Tourism - undefined
ITFT institute Chandigarh
Skills
Mentoring
Team Supervision
Leading Team Meetings
Complex Problem-Solving
People Management
Performance Improvement
Sales expertise
Areas Of Excellence
- Vendor Relations
- Relationship Management
- Executive level correspondence
- Booking Engines
- Quote preparation
- Excellent Sales/Support coordinator
Disclaimer
My Curriculum Vitae might have made you familiar with the formal information about me, but apart from this, I prefer working in congenial environment with firm belief on dedication as only means to success and strive for perfection as a motto.
Timeline
Senior sales counselor
Onkar Travel Pvt Ltd. (Southall Travel)
03.2015 - Current
Team Leader
Inter Globe Technologies (Expedia Process)
05.2012 - 03.2015
Team Leader
IBM Daksh Chandigarh (India & US) Business
09.2008 - 05.2012
Graduation (B. sc) -
K G K Degree College, M. J. P Rohilkhand University Bareilly (U.P)
Sr .Higher Secondary - undefined
St Paul's College, I S C E BORD
Diploma of IATA/UFTAA Travel & Tourism - undefined
ITFT institute Chandigarh