Deepak Nikam

• Managed the onboarding process for new employees, ensuring a smooth and seamless integration into the organization.
• Uploaded new hire information into SAP SuccessFactors, ensuring accurate data entry and system updates.
• Created and maintained employee access for various branches, facilitating proper permissions and access rights.
• Administered personal and organizational changes for employees in SAP SuccessFactors, ensuring accurate updates to records in a timely manner.

• Created and Configured New Positions in SuccessFactors for UAE and UK-based employees, ensuring alignment with regional organizational structures and workforce needs.
• Processed new hires in SuccessFactors for both UAE and UK employees, from data entry to system updates, ensuring accurate and compliant employee records.
• Managed and implemented employee changes (e.g., promotions, transfers, salary updates) for UAE and UK employees in SuccessFactors, ensuring timely and accurate updates.
• Handled employee terminations for UAE and UK-based staff in SuccessFactors, including exit interviews, data updates, and compliance with local labor laws.
• Streamlined employee onboarding and SAP position creation for both UAE and UK employees, enhancing efficiency and ensuring a smooth new hire experience across regions.
• Enhanced HR processes through the efficient management of promotions, terminations, and SAP updates for UAE and UK employees, ensuring smooth transitions and compliance with regional regulations.
• Maximized workforce efficiency by utilizing SuccessFactors for Workforce Administration (WFA) to manage the employee lifecycle for both UAE and UK-based employees.
• Generated insightful SAP reports for data-driven HR decisions, supporting leadership with strategic planning and operational improvements across both regions.
• Optimized issue resolution by effectively managing ServiceNow tickets related to HR inquiries and technical issues for employees in the UAE and UK.

• Processed and Audited Service Requests in the Workforce domain for US-based employees, ensuring adherence to quality standards and operational efficiency.
• Resolved Employee HR-related Queries for US-based staff promptly, ensuring high employee satisfaction and operational continuity.
• Managed Client Escalations and SLAs, ensuring timely issue resolution and maintaining strong client relationships with US-based clients.
• Managed Team Inventory and Daily Assignments, optimizing resource allocation and team productivity for US-based teams.
• Maintained Daily Communication with the onshore team in the US, facilitating seamless collaboration and project alignment.
• Engaged with US Clients directly, providing regular updates on daily operations and ensuring transparency and client satisfaction.
• Ensured Vigilance in Completing Service Requests (SRs) for US-based employees, demonstrating attention to detail for accuracy and compliance with operational standards.
• Provided Training to New Joiners in the US and resolved daily queries, fostering a knowledgeable and competent team environment.
• Utilized Siebel, IBM, and PeopleSoft Software to optimize operational processes for US-based teams, enhancing overall efficiency.

• Handled American Mediclaim processes, managing claim statuses and resolutions.
• Utilized software such as CPM, RM, SORIAM, and POWER CHART.

Documentation of Aadhar card.