DEEPAK N.P. GUPTA
94461
Summary
Motivated Telemarketing Executive with strong skills in lead generation and customer relationship management. Proven track record in driving sales through persuasive communication and strategic planning. Consistently delivers high-quality results, enhancing customer engagement and retention. Brings valuable insights and a proactive approach to achieving sales targets and business growth.
Overview
1
1
Language
10
10
years of professional experience
Work History
Claim Settlement Specialist
illumifin
Mumbai
09.2024 - 11.2026
- Verified beneficiary credentials against legal documents using approved daily checks.
- Cross-checked death certificates with legal identification to keep records accurate.
- Processed high volumes of claims daily using efficient methods and procedures.
- Maintained compliance with regulations to protect personal information during processing.
- Handled sensitive PII using HIPAA and company security protocols.
- Flagged complex claims and documentation discrepancies for senior review.
- Executed 100% non-voice international US insurance verification and adjudication duties.
- Managed workflow queues using advanced insurance administration platforms and internal databases.
- This is a US-based, international non-voice process with fixed Saturday and Sunday weekends off.
Customer Service Advisor
Tech Mahindra
Mumbai
11.2022 - 06.2023
- Diagnose and resolve remote connectivity faults for customers with urgency.
- .Handle chat support empathetically across multiple screens during live customer cases.
- Manage real-time English chat for 48 interactions for Irish telecom brand.
- Follow international grammar vocabulary and spelling standards for onshore English-speaking market.
- Handle real-time customer queries via live chat in English for international clients in Ireland.
- Adapt quickly by working in a rotational shift environment with 2 rotational week-offs.
- Deliver exceptional customer service by keeping high accuracy in spelling and grammar.
US Verification Associate (Blended Process)
Datamatics
Mumbai
01.2022 - 10.2022
- Managed US-based blended switching between outbound calls and daily Excel data entry.
- Verified daily targets by maintaining consistently high-quality closure rates.
- Conducted telephonic audits with US corporate offices and HR using neutral accents.
- Performed corporate investigations and OSINT using LinkedIn registries and corporate databases.
- Handled sensitive corporate and employee data under strict security standards.
- Maintained 100% accuracy for international English grammar in transcripts and emails.
- Handled US-based international voice and non-voice process with fixed Saturday and Sunday off.
Customer Service Executive – Barclays India (Domestic Process)
Teleperformance
02.2019 - 01.2021
- Delivered accurate local support to raise CSAT and first contact resolution rate.
- De-escalated complaints using patience and empathy with professional problem-solving skills.
- Resolved savings, credit card, and digital banking queries via voice and email.
- Managed high-volume multi-channel queues against daily call targets and email SLAs.
- Followed RBI guidelines, KYC norms, and data security for sensitive accounts.
- Coordinated with internal teams to close financial disputes and technical glitches.
- Handled domestic process workload with 1 rotational week off.
Telemarketing Executive
Country Club Hospitality & Holidays Ltd.
02.2017 - 08.2017
- Generated high-quality leads and pitch premium vacation memberships by phone daily.
- Delivered tailored holiday package presentations outlining member benefits and exclusive offers.
- Logged customer calls and outcomes to support accurate follow-up actions.
- Identified customer needs through active listening to improve tailored package conversion.
- Handled customer objections with accurate information to build trust and interest.
- Maintained accurate database records of interactions and call outcomes for follow-up.
- Managed domestic outbound telemarketing operations with a rotational one-day weekly off.
Education
B.com -
St. Joseph's College
Virar, MH03-2016
S.S.C. -
Shashtri High School
Virar, MH03-2011
H.S.C. - Commerece
St. Joseph's College
Virar02-2013
Skills
- Claim verification
- Claims processing
- Claims settlement
- Claims adjudication
- Data entry accuracy
- Data integrity management
- Data verification
- Document validation
- Policy verification
- Regulatory compliance
- HIPAA compliance
- Technical troubleshooting expertise
- CRM software proficiency
- CRM navigation
- Microsoft Office proficiency
- Excel proficiency
- Computer literacy skills
- Information verification
- Identity authentication
- Quality control
- Call handling
- Call center operations
- Complaint resolution
- Complaint handling
- Customer service excellence
- Customer service orientated
- Customer engagement
- Customer follow up
- Engagement initiatives
- Engagement and interaction
- Client management
- Problem solving
- Relationship management
- Relationship building strategies
- Team leadership capabilities
- Time management skills
- Time management
- Time efficiency
- Problem solving
- Decision making abilities
- Decision making
- Pressure management
- Self-motivation
- Cold calling techniques
- Lead generation techniques
- Target achievement focus
- Target-driven sales
- Back office operations
- Processing systems
- Record-keeping
- Online verification processes
- Background checking
- Ticket logging
- Email communication skills
- Email handling
- Email writing
- Chat support familiarity
- Engagement initiatives
- Active listening skills
- Active listening
- Flawless Communication
- Communication proficiency
- Communication skills
- Relationship-building
- Telecommunications knowledge
- Cross-cultural skills
- Calm in stressful situations
- Patience and empathy
- Patient and calm
- Script adherence
- Documentation management
- Quality Control
- Risk assessment
- Risk Management
- Health and Safety Compliance
- Data Entry
- Time-management
- Technical knowledge
- Technical troubleshooting
- Data Entry
- Data entry
- Data entry proficiency
- Customer Service
- Complaints management
- Telephone etiquette
- Follow-up consistency
- Service orientation
- Process compliance
- Processing systems
- Insurance product knowledge
- Team leadership capabilities
- Record-keeping
- Pressure management
- Claim investigation methods
- Risk Management
- Computer literate
- Health and Safety Compliance
- Payment issuing
- Time efficiency
- Documentation management
- Self-motivation
- Technical knowledge
- Complaints management
- Telephone etiquette
LANGUAGE KNOWN
ENGLISH, HINDI AND MARATHI
Interests
- Watching Movies and Series
- Discovery of new things using Google AI
Disclaimer
DATE : (DEEPAK GUPTA)
Residential Address
House No- D-58, Balaji Nandan Society, Pipaliya,
Munjal Auto, Waghodia, Vaghodia, PO: Vaghodia,
DIST: Vadodara,
Gujarat - 391760
Timeline
Claim Settlement Specialist
illumifin
09.2024 - 11.2026
Customer Service Advisor
Tech Mahindra
11.2022 - 06.2023
US Verification Associate (Blended Process)
Datamatics
01.2022 - 10.2022
Customer Service Executive – Barclays India (Domestic Process)
Teleperformance
02.2019 - 01.2021
Telemarketing Executive
Country Club Hospitality & Holidays Ltd.
02.2017 - 08.2017
B.com -
St. Joseph's College
S.S.C. -
Shashtri High School
H.S.C. - Commerece
St. Joseph's College