DEEPAK PAHWA
Caledon
Summary
As an IT Project consultant with 13+ years of extensive IT consulting and service industry experience. I specialize in IT infrastructure management services, and data center management services With Hands On experience in designing, planning, implementing, and troubleshooting of wide-ranging Microsoft, VM Ware, HP and Citrix, Cisco, Cloud Products, and technologies Microsoft Dynamics CRM and SharePoint server, having designed and implemented several enterprise solutions on these platforms and their underlying technologies with deep experience in the Resources Industry as well as Finance. Able to engage stakeholders at all stages of the solution lifecycle - from solution envisioning & conceptual architectures, through to successful solution design and delivery
Overview
13
13
years of professional experience
1
1
Language
4
4
Certificates
Work History
Sr IAM Expert
Sanofi
06.2025 - Current
- Creating the Cloud architecture and leads the Cloud migration activity for Identities
- Creating strategy to move on premise authentication to the cloud
- Managing cloud applications projects from identity and authentication standpoint
- Managing cloud capabilities to new services
- Managing the SaaS strategy
- Developing SOPs, tools, proper access controls to allow operational staff to effectively and securely perform specific operational tasks with the minimum level of access.
- Managing Incident resolution for the cloud in coordination with the cloud provider and internal teams
- Participating in the development of the service of directories by architecting secure solutions to ensure high availability as well as providing proactive operational support
- Supporting the delivery of Directory projects
- Working on Azure Active Directory, B2E, B2B and B2C
- Working on ADFS, Azure AD Connect, Azure AD Application Proxy, Conditional Access Policy, LDAP, Active Directory, Application Integrations for SSO and multi-factor authentication
- Working on application integration with header-based, SAML2.0, OIDC, OAuth2.0, WS-Fed protocols
- Managing external identities and consumers in Azure AD B2B and B2C tenants
- Integrating Azure AD with API management solution
- Working on Zero trust framework, Fine-grained authorization, Password less authentication
- Managing Cloud infrastructure deployment and monitoring tools (i.e. PowerShell, Azure -CLI, ARM, Terraform, Azure Monitor, ASR) as well as other performance and management services.
Project Implementation Engineer
Keystart Loans Ltd
10.2024 - 06.2025
- Maintain, improve, and administer Key start's various ICT business systems.
- Work collaboratively across departments to analyze and deliver ICT solutions.
- Manage operational aspects of business objectives supported by the ICT Operations team.
- Maintain, improve, and administer Keystart's ICT infrastructure, including storage, networking, virtualization, and servers.
- Oversee the management, enhancement, and administration of Keystart's cloud infrastructure and systems.
- Incident Management & Security Operations.
- Identify, analyze, communicate, and resolve outages and incidents efficiently.
- Administer and manage cybersecurity tools, including Splunk, Tenable, Netskope, and CyberArk.
- Ensure compliance with Keystart's security policies and ICT operational procedures.
- Manage/Implemented/Integrated PatchMyPC with Microsoft Intune for third-party application deployment and updates.
- Jira Administration & Project Management.
- Manage Jira administration, including project setup, workflow automation, and permission controls.
- Define and prioritize epics, stories, tasks, and bugs within Jira.
- Develop Jira dashboards, filters, and reports to track project progress and performance.
- Collaboration & Compliance.
- Participate in team activities, including regular meetings, planning sessions, and performance reviews.
- Maintain awareness of and adhere to Keystart's ICT policies and operational procedures.
- Undertake additional responsibilities as reasonably required by the Team Leader (Systems) or ICT Operations Manager.
Senior System Administrator Managed Services
Cirrus Networks
03.2023 - 07.2024
- Company Overview: Perth, Perth Australia
- Providing support to 9 Customers across Australia.
- Monitoring and administration of managed backup services (Veeam & Commvault) for all Customers.
- Managing VM & Hyper-V environment.
- Providing Level 2 & 3 Support/Handling Escalated issues.
- Managing SCCM for Patch management, Build Management, and software deployment.
- Provide after-hours support and on-call support on the roster as needed.
- Manage tickets and support documentation.
- Managing O365 and Azure hybrid environment for all Customers.
- Managing Citrix and NetScaler VPX (5).
- Managing Antivirus Cortex XDR, Crowd Strike, Defender.
- Level 1 Administration of Palo alto and Network devices.
- Working closely with the Cyber security team for System related Security Improvements.
- Level 1 administration/trouble shooting of Airlock tool.
- Managing Dell EMC and Pure Storage for customers.
- Managing Backup of Hyper-V, vSphere through Veeam.
- Managing Cisco UCS servers.
- Managing Nutanix environment with Hyper-V and VMware for Different Customers.
- Perth, Perth Australia
Senior IT Officer
Town of Port Hedland
01.2023 - 03.2023
- Managed day-to-day operational functions of the IT department.
- Provided leadership and mentoring to the ICT Officers and Trainee.
- Proactively and independently worked on improving the maturity of IT Service Management across the organization.
- Review and maintained policies and procedures relevant to the Town's ICT function.
- Provided expert level technical advice and leadership to the IT function.
- Lead the engagement of the IT function with other areas in the rollout of business specific IT tools, services, and systems.
- Proactively identified opportunities for and support business areas in realizing the business benefits of the Town's IT systems.
- Ongoing compliance with the relevant Work Health and Safety Act 2020 and Regulations 2022, statutory requirements, and relevant Legislation along with WHS IOP 015 Obligations and Responsibilities, the WHS Management Plan, policies, procedures, and work instructions.
- Advisors, Coordinators and Supervisors are responsible and accountable to their Senior Manager for ensuring the health and safety of all employees, contractors, visitors, and volunteers and ensuring consultation processes are established for WHS issues.
- Supported the Manager IT & Program Delivery in the development and implementation of strategic initiatives.
- Acted in accordance with the organizational values of Unity, Quality, and Integrity.
- Ensured all corporate documentation is captured into the Town's record keeping system, in accordance with the organization's Record Keeping Plan.
- Demonstrated, substantial technical expertise in at least one area out of IT security, networking, cloud computing or IT Service Management.
- Highly developed levels of written and interpersonal communication skills with the ability to work with a range of stakeholders.
- Demonstrated understanding of IT Service Management principles.
- Developed trusting relationships across the organization.
- Developed a structured approach to complex problems.
System Administrator Managed Services
Cirrus Networks
05.2022 - 01.2023
- Company Overview: Perth
- Providing support to 9 Customers across Australia.
- Monitoring and administration of managed backup services (Veeam & Commvault) for all Customers.
- Managing Host and guest patching of Hyper-a and VM infra.
- Providing Level 2 & 3 Support/Handling Escalated issues.
- Managing SCCM for Patch management, Build Management, and software deployment.
- Provide after-hours support and on-call support on roster as needed.
- Manage tickets and support documentation.
- Managing O365 and Azure hybrid environment for all Customers.
- Managing Citrix and NetScaler VPX (5).
- Managing Antivirus Cortex XDR, Crowd Strike, Defender.
- Level 1 Administration of Palo alto and Network devices.
- Working closely with the Cyber security team for System related Security Improvements.
- Level 1 administration/trouble shooting of Airlock tool.
- Managing Dell EMC and Pure Storage for customers.
- Managing Cisco UCS servers.
- Perth
IT Project Consultant
Leap Consulting
11.2021 - 05.2022
- Company Overview: Perth
- Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Design, implement, and support hosted and cloud solutions for customers using technologies that meet their requirements.
- Successfully migrated Hyper-V infra from old to new hardware with storage space with 0 downtime.
- Design, implement and support disaster recovery solutions.
- IT support relating to issues with the client systems and network infrastructure.
- Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Support services for virtualization technologies: VMware, Citrix, and Microsoft Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Maintain direct and open interaction with line managers to make sure all resources needed for the project are available and consider the negotiation of amendments to project plans to achieve the best results.
- Document maintenance for all computer systems and network infrastructure.
- Escalate service or project issues that cannot be completed within agreed service levels.
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
- Document internal processes and procedures related to duties and responsibilities.
- Responsible for entering time and expenses in ConnectWise as it occurs.
- Engineer and implement system solutions for customers using technologies that meet their needs.
- System documentation and consulting services to include system reviews and recommendations.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outage.
- Develop in-depth knowledge of the service catalog and how it relates to customers' needs.
- Review IT publications and online materials to remain up-to date with current and future technologies emerging in the industry.
- Perth
Operation Support
Ericsson
05.2021 - 11.2021
- Company Overview: Hobart
- Managing network of 90 locations with multiple different devices which include Cisco 2900 series Router, switches, industry standard Sierra Modems, Sitelink devices, site devices.
- Cisco router Configuration, trouble shooting of network issue, link issues, router/switch backups is part of my daily task.
- Managing SolarWinds monitoring system, Nagios Monitoring system, Syslog monitoring system.
- Managing Unitrends backup system.
- Managing vSphere Farm.
- Managing different radio devices like Aprisa, Edacs etc.
- Managing Active Directory Domain.
- Managing ASA cisco Firewall and Cisco VPN system.
- Working on P25, Radio over IP and understanding RF.
- Administration of Unix/salaries system, which includes backup, user creation, deletion, failover etc.
- Hobart
IT Support Officer
Followmont Transport
07.2019 - 05.2021
- Company Overview: Brisbane
- Managing Infrastructure of 70 Windows Servers including Physical & Virtual.
- Server OS installation and Hardware troubleshooting, OS upgrade.
- Managing AAD and Azure platform.
- Server Patching through (Wsus).
- Incident, change and service request management.
- Managing 6 Domain controllers, DNS and DHCP server.
- Managing Disk extension and cloning/creation of Virtual and Physical servers.
- Managing RDS farm of 12 Servers, App published, collection creation etc.
- Supporting 22 Depot across Queensland, Hardware troubleshooting, network issue and Telephony Issues.
- PowerShell Scripting to set up schedule tasks and AD data collection.
- Space checks and basic trouble shooting of storage.
- Managing Tape library for backup.
- Asset management, desktop, laptop, Printers, Scanner, Toner, Phones.
- Supporting multiple SQL based application Like: Truck mate, Eze scan Etc.
- 0365 User creation, Licenses management, Reporting of usage Mailbox management through 0365 admin console.
- Vendor management.
- Ordination with diff application vendors, Like, Trimble, Azentro, Brennan IT.
- Managing 3 Print and File servers.
- Basic network trouble shooting.
- Part of TIPT deployment across organization.
- Lansweeper Asset/Device Tool management.
- Intune management and implementation.
- Working on ways to improve site performance.
- Managing user access to SharePoint documents.
- Managing SharePoint server.
- Troubleshooting IIS related issue.
- Managing Folders and file structure on share point.
- SharePoint backup management.
- Brisbane
Assistant Manager (Active Directory)
Sanofi
09.2015 - 08.2018
- Company Overview: India, Mumbai
- Responsible for the end-to-end management and delivery of infra projects.
- Develop and manage project scope, budget, and schedule.
- Responsible for the technical design and prototyping of the solution.
- Working with RSDS and other Service Lines to implement the solution.
- Presenting the solution to the customer by clearly demonstrating the Objectives, solutions, short term/long term benefits along with the risk and issues involved.
- Develop SOPs, tools, proper access controls to allow directories' operational staff (Internal, External) to effectively and securely perform specific operational tasks with the minimum level of access.
- Develop and maintain a thorough knowledge of the Windows environment and related applications.
- Installing, configuring, and managing complex Active Directory environments.
- Managing more than 300 Domain controllers deployed at 170 Location across the world.
- Upgraded 60 Domain controllers from 2003 OS to 2012.
- Managing complex AD trust and site Service environment.
- India, Mumbai
Senior Consultant IT
Capgemini
06.2012 - 09.2015
- Company Overview: India
- Spearheaded knowledge design, implementation, and support across intricate technical domains.
- Expertly managed escalations for Windows Servers, Active Directory, File & Print, DHCP, SCOM.
- Developed and executed Service Improvement Plans to enhance service delivery quality.
- Generated timely reports to track Service Level Agreements in Onshore/Offshore models.
- Drove continual service improvement initiatives through meticulous review processes.
- Adhered to best practices in Incident, Problem, and Change Management workflows.
- Orchestrated project plans with precision, ensuring successful planning and preparation.
- Proficient in ITSM tools, including BMC Remedy, for effective service management.
- Engaged European clients, ensuring seamless day-to-day operational communication.
- Proactively managed customer relationships, anticipating needs and managing expectations.
- Administered a Citrix XenApp farm of 200 servers, ensuring optimal performance.
- Led a successful migration of 120 servers from Citrix XenApp 4.5 (Win2k3) to 5.0 (Win2k8).
- Managed Citrix XenApp & XenDesktop environments, including server builds and deployment.
- Oversaw Citrix XenApp server management: application publishing, user access, server/application testing, and license management.
- Implemented Citrix VDI solutions on Hyper-V Hypervisors, enhancing virtual desktop infrastructure.
- Upgraded Citrix components such as XenDesktop and Provisioning Services, maintaining cutting-edge environments.
- Configured and maintained Citrix VDI builds, policies, and web interfaces.
- Managed a VMware environment with 60 hosts and 400 guests, ensuring robust virtual infrastructure.
- Conducted upgrades and patching for ESX/ESXi hosts and vCenter components using Update Manager.
- Performed capacity planning and server builds for VMware environments, optimizing resources.
- Administered SCOM 2012 and managed a Hyper-V infrastructure with 15 hosts and 70 systems.
- Maintained core network services including Active Directory, DNS/WINS, DHCP, File, and Print Servers.
- Coordinated virtual infrastructure strategies, facilitating P2V conversions and virtual system management.
- India
Education
MBA-MIT -
JAMES COOK UNIVERSITY
01.2020
BACHELOR OF COMPUTER APPLICATION (BCA) - Computer Science
IASE
Delhi, India01.2009
Skills
Microsoft Windows Server
Hyper-V
Active Directory
VMware
Citrix
Store front
NetScaler
0365
Intune
Azure AD
IAM
Cisco
Palo Alto
Project Management
Implementation
Datacenter Management
Infrastructure Management
Incident Management
Change Management
Problem Management
Certification
AZ-104
Timeline
Sr IAM Expert
Sanofi
06.2025 - Current
Project Implementation Engineer
Keystart Loans Ltd
10.2024 - 06.2025
AZ-104
08-2024
Senior System Administrator Managed Services
Cirrus Networks
03.2023 - 07.2024
Senior IT Officer
Town of Port Hedland
01.2023 - 03.2023
AZ-900
11-2022
System Administrator Managed Services
Cirrus Networks
05.2022 - 01.2023
IT Project Consultant
Leap Consulting
11.2021 - 05.2022
Operation Support
Ericsson
05.2021 - 11.2021
IT Support Officer
Followmont Transport
07.2019 - 05.2021
Assistant Manager (Active Directory)
Sanofi
09.2015 - 08.2018
MCSE
01-2014
CCNA
01-2014
Senior Consultant IT
Capgemini
06.2012 - 09.2015
MBA-MIT -
JAMES COOK UNIVERSITY
BACHELOR OF COMPUTER APPLICATION (BCA) - Computer Science
IASE