Overview
Work History
Skills
Educational Qualification
Personal Information
Disclaimer
Timeline
Generic

Deepak Pandey

Bangalore

Overview

14
14
years of professional experience

Work History

Associate consultant

TCS
09.2020
  • Responsible for the generating the LLD for Enterprise WAN and Internet access for the LSEG new locations and for expansion of existing network
  • To provide design, engineering and 3rd level support.

Tech Lead

Thomson Reuters F&R (Refinitiv)
09.2015 - 08.2020
  • Responsible for the generating the LLD for Enterprise WAN and Internet access for the Thomson Reuters/Refinitiv new locations and for expansion of existing network
  • To provide design, engineering and 3rd level support.

JTAC CFTS - Technical Support Engineer

Juniper Networks
11.2013 - 09.2015
  • Acted as lead technical CFTS engineer for few Major Juniper accounts who leads and drives troubleshooting on customer reported issues for Juniper FTS customers
  • Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Gain in-depth knowledge of the infrastructure and technologies that are present in the customer’s network profile; including their network topology, features, configurations, and service history which results in faster resolution
  • Keep the other support teams trained on the designated CFTS customer network, practices followed
  • Handling major Juniper accounts like Bell Canada, Verizon, ATT, STC and Google
  • Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
  • Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
  • Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
  • Contribute actively to mentor newly hired support engineers and peers in technical areas of specialty.

Senior Specialist (IP change Management)

Orange Business Services (formerly Equant)
09.2010 - 11.2013
  • Accountable for the on-time and error-free implementation of designated MPLS VPN
  • Provide expert support to Pre-sales and Project Managers on VPN change Management requests on case by case basis
  • Perform Network equipment’s (Routers, Switch, Captivity etc) configurations (PE, CE etc), activation and acceptance testing
  • The operational changes includes implementing protocols (MPLS, BGP, OSPF, EIGRP&RIP etc.), upgrading IOS, implementing TACACS, COS, NAS BACKUP, CAS, ISDN.
  • Specify with the customer and internal requestor the acceptance testing procedures for complex VPN changes
  • Perform router configuration, activation and acceptance testing
  • Manage the End-to-End testing with the Customers and Order Management entities
  • Define VPN change acceptance procedures to ensure each change is 100% successful and causes no adverse impact to the rest of the VPN.

Client Support Executive (Network)

Dimension Data
03.2007 - 09.2010
  • Planning and Implementing and supporting IT Projects
  • Designing of LAN & WAN Solutions by understanding the client’s specification and implementing the same across various branches
  • Worked as part of the technical team for implementing EXL service Center at Noida and Pune
  • Onsite support in case of critical escalations & implementation
  • Maintaining and Troubleshooting the EXL service network which is spread at 11 Locations across the Globe
  • Technical support in Network design and implementation
  • Implementing Security Policies as per Business requirement on the Firewalls along with regular security checks
  • Hardware Troubleshooting and IOS upgrading
  • Configuring the Device for Initial Installation
  • Implementing and troubleshooting VPN
  • Core Switches -VLAN, VTP, PVST, RSTP inter-VLAN routing configuration
  • Configuration of HSRP, port security, policy based access-list and STP
  • Configuration of Routers, Access-List, Policy based routing, Load Balancing, Inter-VLAN routing, NAT, PAT, Routing protocols EIGRP, Static routing, Frame Relay
  • Troubleshoot and repair network issues regarding hardware, software and their configurations
  • Taking escalation calls, such as network down situation
  • Disaster planning and recovery for all network devices
  • Opening SR with Cisco, Nokia, checkpoint TAC and Coordination with TAC for escalated issues.

Network Engineer

CMS
09.2006 - 03.2007
  • Checking the physical connections of nodes, Patch Panels, LAN switches etc
  • Develop and maintain network communication
  • Troubleshoot and repair network issues regarding hardware, software and their configurations
  • Manage, troubleshoot and maintain network convergence
  • Monitor and test equipments behavior for connectivity, performance
  • Manage, troubleshoot and maintain network routers, switches, etc.

Skills

More than 17 years of experience in Core Networking Technologies - Enterprise and Service Provider Routing and Switching Got a wide exposure in the Networking industry having worked in service provider Routing in Orange Business Service Comfortable in handling various job roles in Operations and Implementation An excellent planner and strategist with proven abilities in driving target-oriented performance Good communication and interpersonal skills with problem solving and analytical abilities Routing:-Static Routing, RIPv1, RIPv2, EIGRP, OSPF, BGPv4, GRE, Policy Based Routing PBR, Route Filtering, Redistribution, Summarization MPLS Technologies :- MP-BGP, LDP,L3VPN,RSVP High Availability:-HSRP, VRRP Multicast:- PIM, IGMP,PIM-SM,MSDP, Draft-Rosen multicast Switching:-IOS based Switches ,Vlan , Spanning-tree (STP,RSTP,MST),ISL,8021Q, VTP, EtherChannel:PAgP, LACP Security: - Checkpoint Firewall, Access-list Network Management Applications: - Wireshark, SecureCRT, CA-ehealth, CA- Traffic Accountant Tools: Wireshark, IXIA, Spirent Emerging technologies: - VXLAN EVPN , understanding of Cisco ACI solutions

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Educational Qualification

Science from C.B.S.E, C.B.S.E, B Tech in Electronics and Telecommunication. CCNP, JNCIS

Personal Information

  • Date of Birth: 05/03/83
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that the above written particulars are true and best of my knowledge and belief.

Timeline

Associate consultant

TCS
09.2020

Tech Lead

Thomson Reuters F&R (Refinitiv)
09.2015 - 08.2020

JTAC CFTS - Technical Support Engineer

Juniper Networks
11.2013 - 09.2015

Senior Specialist (IP change Management)

Orange Business Services (formerly Equant)
09.2010 - 11.2013

Client Support Executive (Network)

Dimension Data
03.2007 - 09.2010

Network Engineer

CMS
09.2006 - 03.2007

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Deepak Pandey