Deepak Pandey
RANIKHET
Summary
Accomplished Duty Manager with a proven track record of efficiently delegating tasks and coordinating workflows to achieve optimal operations. Possesses strong diplomatic and engaging skills, effectively handling challenging requests with friendly and knowledgeable support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Duty Manager
IHG Hotels & Resorts
07.2024 - Current
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Duty Manager
ibis Bengaluru City Centre
07.2022 - 05.2024
- Responded to customer concerns by providing knowledgeable support, and maintaining composure and professionalism.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Front Office Team Leader
Grand Mercure Vadodara Surya Palace
10.2021 - 07.2022
- Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services
- Processed check-ins and check-outs, created reservations and processed special requests.
- Resolved guest issues professionally, maintaining a high level of customer satisfaction despite challenges.
- Monitored office supplies by checking inventory and placing orders.
Front Office Associate
Novotel Lucknow
08.2019 - 10.2021
- Collaborated with team members to handle guest requirements from check-in through check-out
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Office Associate
Novotel & IBIS Bengaluru Techpark
01.2019 - 08.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Office Associate
The Gateway Resort Damdama Lake
11.2017 - 10.2018
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Commerce -
Indira Gandhi National Open University
Diploma In Hotel Management -
Himalayan University
Skills
- Managed all aspects of front desk operations
- Training and Development
- Proficient in Opera PMS & Opera Cloud system
- Relationship-building and communications skills
- Customer Service
- Time Management
- New Employee Training
Certification
Employee Of the Month - November 2022
Languages
English
Hindi
Fathername
Mr. Harish Chandra Pandey
Mothername
Mrs. Hema Pandey
Personal Information
- Title: Front Office Duty Manager
- Date of Birth: 08/23/96
Hobbies and Interests
Exploring the Nature
Disclaimer
I assure that all above stated information about me is totally reliable.
Timeline
Duty Manager
IHG Hotels & Resorts
07.2024 - Current
Duty Manager
ibis Bengaluru City Centre
07.2022 - 05.2024
Front Office Team Leader
Grand Mercure Vadodara Surya Palace
10.2021 - 07.2022
Front Office Associate
Novotel Lucknow
08.2019 - 10.2021
Front Office Associate
Novotel & IBIS Bengaluru Techpark
01.2019 - 08.2019
Front Office Associate
The Gateway Resort Damdama Lake
11.2017 - 10.2018
Bachelor of Commerce -
Indira Gandhi National Open University
Diploma In Hotel Management -
Himalayan University
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