Professional Summary- Service Delivery Manager Currently working as a Service Delivery Manager for one of the USA Bio Pharma Company in Leading IT Firm. Managing 70+ Resources for 2.6 Years. Offshore SDM with 70 + offshore resources & 3 onshore resources. Support is provided for Multiple Sites (USA, Netherlands & Singapore). Also contributed in Dev ops Team for Preparing Service Order Agreement (SOW) & Project Timeline & working with Team to get it delivered within the timeline. Handled External & Internal Audit too for Support Account. Part of M Review, Weekly Review, Data Metrics & DQA (Delivery Quality Assurance) Focus more on getting work done with Freshers to improve Contribution Margin %. Participated in Designing Service IT Tool (Ticketing Tool). Also involved in Automation & Monthly calls with Business. Support Provided for Modules-OTC,PTS,PTP, BW,ATTP,GTS,Basis,Security,ABAP,FICO,HR. Also working closely with Project Manager in Day-to-Day Activities. Leading IT Firm (Capgemini). Managing 90+ Resources from last 3.8 years . Service Delivery Manager Company in Leading IT Firm. Managing 70+ Resources for 3.8 Years. Offshore SDM with 90 + offshore resources & 3 onshore resources. Support is provided
Hi, I’m
Deepak P Hingorani
SENIOR Manager
Mumbai
Summary
Overview
17
years of professional experience
Work History
Capgemini
Service Delivery Manager
01.2021 - Current
Job overview
- Company Overview: Leading IT Firm
- Managing 90+ Resources for last 3.8 years
- Working as a Service Delivery Manager
- Handling Team of 70 + offshore resources & 3 Onshore Resources for support
- Also contributed towards Dev ops team for Preparing SOW, Change Order & Project Timelines
- Handled Audits (Internal & External) & also in M review & Biweekly Meeting with CG Leadership & client meeting Monthly once
- Managing the Contribution Margin % (Financial Aspect of Project)
- Leading IT Firm
- Managing 90+ Resources for last 3.8 years
Capgemini
Senior Manager
09.2013 - Current
Job overview
- Company Overview: Leading IT Firm
- Managing 70+ Resources for 2.6 Years
- Currently working as a Service Delivery Manager for one of the USA Bio Pharma Company in Leading IT Firm
- Managing 70+ Resources for 2.6 Years
- Offshore SDM with 70 + offshore resources & 3 onshore resources
- Support is provided for Multiple Sites (USA, Netherlands & Singapore)
- Also contributed in Dev ops Team for Preparing Service Order Agreement (SOW) & Project Timeline & working with Team to get it delivered within the timeline
- Handled External & Internal Audit too for Support Account
- Part of M Review, Weekly Review, Data Metrics & DQA (Delivery Quality Assurance)
- Focus more on getting work done with Freshers to improve Contribution Margin %
- Participated in Designing Service IT Tool (Ticketing Tool)
- Also involved in Automation & Monthly calls with Business
- Support Provided for Modules-OTC,PTS,PTP, BW,ATTP,GTS,Basis,Security,ABAP,FICO,HR
- Also working closely with Project Manager in Day-to-Day Activities
- Leading IT Firm
- Managing 70+ Resources for 2.6 Years
Capgemini
Team Lead
10.2013 - 12.2020
Job overview
- Company Overview: Coca Cola Account having Headquarters in US-Atlanta
- Working a Lead for SAP HR Module for Support & Enhancement
- Leading Support Team as well as part of Enhancement for Success Factor & SAP HR
- Handled Time, PA, OM, Travel, Employee Central Modules for Support & Enhancement
- Handled Weekly Calls with Multiple Bottler Sites
- Individually handling ESS/MSS support and Enhancement (Strength of Cona Team using portal is 60000 + Employees) we have 10 Different Bottlers
- Every Bottler has their own Processes
- Coca Cola Account having Headquarters in US-Atlanta
ATOS
Team Lead
08.2012 - 09.2013
Job overview
- Company Overview: Nessie - (Internal Atos Project) for Travel Module in SAP HCM
- Working a Lead for SAP HR Module for Support & Enhancement
- Worked for Travel Management Module for Roll Outs & Support for Multiple Countries
- Nessie - (Internal Atos Project) for Travel Module in SAP HCM
SIEMENS
Team Lead
01.2010 - 07.2012
Job overview
- Company Overview: Worked for Finland Clusters: Kemira & Stora Enso Client
- Working a Lead for SAP HR Module for Support & Enhancement
- Worked for PA/OM, Time, Appraisal Module for Support & Enhancement
- Worked for Finland Clusters: Kemira & Stora Enso Client
SIEMENS
Associate Consultant
01.2008 - 12.2009
Job overview
- Company Overview: Domestic Cluster Projects worked for MRF (Payroll) client site & MCFL (ESS/MSS) Modules
- Worked for PA/OM, Payroll Modules for Support & Enhancement
- Domestic Cluster Projects worked for MRF (Payroll) client site & MCFL (ESS/MSS) Modules
Education
Engagement Manager Certification
University Overview
Agile (PSM Certification)
University Overview
Success Factor Certification in Employee Central
University Overview
Success Factor Certification in On Boarding
University Overview
Jamnalal Bajaj Institute of Management
Part Time MBA from HRM
University Overview
Siemens Information Systems Ltd.
SIEMENS SAP HCM Certified
University Overview
Trained from Siemens Information Systems Ltd.
Athyasa Institute
Project Management Process
University Overview
Commerce Graduate
University Overview
Skills
Business Acumen
Career Overview
Career Overview
- Service Delivery Manager, Capgemini, AMGEN, 02/01/21 - Present, Mumbai, Managing 70+ offshore resources & 3 onshore resources., Contributed in Dev ops Team for Preparing Service Order Agreement (SOW) & Project Timeline., Handled External & Internal Audit for Support Account., Part of M Review, Weekly Review, Data Metrics & DQA., Participated in Designing Service IT Tool (Ticketing Tool)., Support Provided for Modules- OTC, PTS, PTP, BW, ATTP, GTS, Basis, Security, ABAP, FICO, HR.
- Team Lead, Capgemini, Coca-Cola, 10/2013 - 12/2020, Mumbai, Leading Support Team for SAP HR Module., Handled Time, PA, OM, Travel, Employee Central Modules for Support & Enhancement.
- Team Lead, ATOS, Internal ATOS Project (Nessie), 08/2012 - 09/2013, Mumbai, Worked for Travel Management Module for Roll Outs & Support for Multiple Countries.
- Team Lead, SIEMENS, Kemira & Stora Enso, 01/2010 - 07/2012, Mumbai, Worked for PA/OM, Time, Appraisal Module for Support & Enhancement.
- Associate Consultant, SIEMENS, MRF & MCFL - Domestic Cluster, 01/2008 - 12/2009, Mumbai, Worked for PA/OM, Payroll Modules for Support & Enhancement.
Disclaimer
Disclaimer
I hereby declare that the above-furnished information is true to the best of my knowledge and belief.Personal Information
Personal Information
- Passport Number: J8391922
- Date of Birth: 02/12/86
- Marital Status: Married
Timeline
Service Delivery Manager
Capgemini
01.2021 - Current
Team Lead
Capgemini
10.2013 - 12.2020
Senior Manager
Capgemini
09.2013 - Current
Team Lead
ATOS
08.2012 - 09.2013
Team Lead
SIEMENS
01.2010 - 07.2012
Associate Consultant
SIEMENS
01.2008 - 12.2009
Engagement Manager Certification
05.2022
Agile (PSM Certification)
05.2021
Success Factor Certification in Employee Central
04.2020
Success Factor Certification in On Boarding
05.2020
Jamnalal Bajaj Institute of Management
Part Time MBA from HRM
05.2012
Siemens Information Systems Ltd.
SIEMENS SAP HCM Certified
05.2008
Athyasa Institute
Project Management Process
05.2008
Commerce Graduate
05.2006
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