Customer-focused retail professional with 5+ years of experience in high-performing fashion brands like Adidas and Dune London. Proven success in visual merchandising, personalized customer service, and team leadership. Adept at boosting sales, improving customer satisfaction, and managing inventory in fast-paced retail environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fashion Retail Assistant
Adidas
Connaught Place
04.2024 - Current
Ranked among top 3 sales performers consistently.
Advised customers on product selection and styling.
Built strong repeat-customer relationships through tailored service.
Checked out customers quickly and efficiently while providing excellent customer service.
Managed fitting rooms, ensuring they were neat, orderly, free of clutter and odorless.
Assisted customers in selecting items that best suited their needs.
Attended team meetings regularly to discuss product knowledge updates or changes in policy.
Performed daily opening and closing procedures such as counting register funds, completing bank deposits.
Provided fashion advice to customers based on their individual needs and preferences.
Greeted customers upon entering the store and provided them with assistance when needed.
Office Assistant
Kyraa Finvest Advisors (OPC) Pvt Ltd
01.2020 - 01.2021
Managed daily office operations and handled audits.
Coordinated procurement, travel, and maintained budget records.
Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
Managed inventory of office supplies and placed orders when needed.
Fashion Consultant
Dune London
Vasant Kunj
01.2017 - 01.2018
Delivered personalized fashion advice and upsold products.
Advised management on ways to improve customer satisfaction levels through improved product offerings.
Managed daily operations including opening and closing duties, cash handling, restocking shelves.
Maintained a high level of professionalism while interacting with clients in person or via telephone.
Organized and maintained merchandise displays, ensuring proper placement of items according to company guidelines.
Provided personalized fashion advice to customers based on their individual body type and lifestyle needs.
Assisted customers in finding clothing sizes or styles when needed.
Designed and maintained appealing visual displays.
Trained junior staff and ensured high customer satisfaction scores.
Education
Bachelor of Hotel Management - hotel industry
Banarsidas Chandiwala Institute of Hotel Management and Catering
01.2014
Skills
Visual Merchandising & Styling
Inventory & Stock Replenishment
Sales Target Achievement
Team Supervision & Training
Retail Operations Management
Customer engagement
Visual merchandising
Fashion consulting
Sales techniques
Product knowledge
Customer relationship management
Leadership qualities
Fashion history
Certification
ChatGPT Complete Guide: Learn Midjourney, ChatGPT 4 and More, Udemy
How to Improve Writing Skills?, Online Course
Smart English Basics for Professionals, Online Course
Customer Relationship Management, Online Course
Advance Level in Midjourney, ChatGPT, Online Course
Learning about Artificial Intelligence, Online Course
Languages
English, Fluent
Hindi, Native
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Fashion Retail Assistant
Adidas
04.2024 - Current
Office Assistant
Kyraa Finvest Advisors (OPC) Pvt Ltd
01.2020 - 01.2021
Fashion Consultant
Dune London
01.2017 - 01.2018
Bachelor of Hotel Management - hotel industry
Banarsidas Chandiwala Institute of Hotel Management and Catering