Hi, I’m
Deepak R
IT Manager
Bangalore
Summary
- High performing and Considered Knowledgeable Leader with 20+ years of experience with deep expertise in the Program/Service/Operations management spanning a large organization and working with virtual teams spread across the globe.
- Recommended and Implemented several service management initiatives effectively to meet the service operations deadline and Operational excellence.
- Skilled in the end to end deployment of projects based on the project life cycle. Possess significant global exposure having worked for American, EMEA and Asian clients and geographies.
- Wealth of experience in working with cross cultural team, virtual teams, stakeholder management, account management, performance management and recruitment.
- Highly organized work ethics, excellent communication skills oral and written, analytical and interpersonal skills, and being positive at all times are my strengths.
Overview
20
years of professional experience
3
years of post-secondary education
5
Certifications
3
Language
Work History
LSEGBangalore
Manager - Infrastructure Control and Audit
02.2022 - Current
Job overview
- Internal and External Audit engagement and infrastructure ownership
- Ensure that the controls are efficient and effective, thus maintaining risks at an acceptable level.
- Ensure that the processes are in compliance with regulatory requirements and best practices, at governance, oversight and operational levels.
- Review the policies, procedures and systems, before implementation, in order to assess the inherent risks and determine sufficiency of controls.
- Have oversight on any relevant Risk Registers detailing the determined risks, and relevant controls, at organization, operational and systematic levels.
- Oversight and management of full EOL, EOS and EOES Support situation.
- Responsible for providing reporting and dashboard oversight to the business service management teams.
- Work with technical and application owners as appropriate to ensure situation is widely understood.
- Oversight and management of all Cyber and Security requirements.
- Ensure Cyber and Security compliance on all Infrastructure.
RefinitivBangalore
Program/Project Manager
01.2018 - 01.2021
Job overview
- Manage end to end lifecycle of the assigned project/s making sure that all processes are adhered to
- Complete all project related documentation, scope change requirements, approvals as per the process
- Track schedule, cost and benefits of the project
- Participate in quality reviews and peer reviews if required
- Projects Handled
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- JIRA, Bamboo, Fisheye, Crowd Migration onto AWS
- Ignio Automation for End user computing
- Data Center Virtualization and Rationalisation
- Netapp NAS and SAN refreshes
- Avamar/TSM client refreshes and build
- Private cloud infrastructure builds and migration
- Datacentre build projects involving build of new servers both Physical and Virtual.
Globalscape Upgrades, Cisco through CH Reynolds
Program/Project Manager
01.2016 - 12.2017
Job overview
- Engaged on Projects that require organization wide IT Infrastructure deployment
- Project assigned to me are predominantly related to IT infrastructure services and processes
- Database, Networks, Storage, Virtual Infrastructure, Data Centre, Collaboration related projects make up bulk of my assignments
Mannai CorporationDoha
Project Manager
03.2015 - 12.2015
Job overview
- Infrastructure Services and Networks
- Manage end to end lifecycle of the assigned project/s making sure that all processes are adhered to
- Complete all project related documentation, scope change requirements, approvals as per the process
- Track schedule, cost and benefits of the project
- Participate in quality reviews and peer reviews if required
- Stakeholder Management
Wells Fargo India Solutions Pvt Ltd
Project Manager
01.2012 - 01.2015
Job overview
- Project coordination which involves gathering requirements for a project/program
- Help the project stakeholders with the feasibility analysis of such projects
- Communicate with relevant function leads to arrange for resources required for planning and implementing the projects
- Prepare and review project schedules with project stakeholders and get their acceptance
- Communicate plans effectively with the implementation team
- Track and review progress of each work breakdown element as per the project plan and report on activities that are schedule or at risk
- Help with the closure of project by getting relevant closure documents approved by the end customers
- Analyse and communicate the outcome of projects with relevance to time for completion, cost incurred and people development perspective
- Document the lessons learned during the project
- Projects Handled:
- SOX 404 Compliance project for WFIS Bangalore and Hyderabad
- Transition of Payroll Process from WFISPL international group to Wells Fargo India Solutions
- Genpact expansion project in Hyderabad.
THOMSON REUTERS
Technical Lead/Support Manager
01.2008 - 01.2012
Job overview
- Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals), Manage operations team for service delivery and support of platforms, delivering financial information and market intelligence to Thomson Reuters; next generation product suite
- Delivered integrated Agile centric Application Regular Releases to Production & Non Production environments, delivering key business priorities, improve customer experience, drive growth & profitability
- Drive operational process for support excellence, infrastructure capacity and scalability forecasting for service improvement
- Ensure that appropriate technical environments are available (when required) with test data
- Develops and manages the release schedule together with the head of delivery across the Eikon environments
- Lead multiple product delivery and roll out, involving infrastructure and application release management and build operational capabilities across support centers
- Coordinate the signing off of all agreed items in a Release by the relevant business owners for implementation
- Coordinate with Test Manager to deliver accurate environments for Integration Test, Performance Test and UAT
- Creates and tracks the release improvement process to be applied across all teams
- Coordinates release program activities and functions as a subject matter expert in release management
- Implement data centre and service resilience standardization for business continuity, site centric certifications efforts and system audits
- Conducted and coordinated infrastructure and service risk assessments related to data centre services & maintenance engineering
- Significant Accomplishments
- Performance award for driving and coordinating the Power down test as part of Business continuity plan seamlessly
- Created the PDT template, which is now standardized and is followed across the globe for future PDT activities
- Gold award for providing best Customer service by delivering the critical releases on time seamlessly with quality and best service
- Recommended service improvement ideas to effectively meet the MTTR for Sev 1 incidents and improve on the way we operate.
UNISYS GLOBAL SERVICES
Network Engineer
01.2006 - 01.2008
Job overview
- Unisys worldwide Enterprise with clients in more than 100 countries
- It designs, builds, and manages mission-critical environments for businesses and governments), Network Support for Internal Datacenters residing globally with Unisys Global services
- Validate the detailed technical design
- Working to resolve LAN, WAN issues including, Routing Protocols, Switching, and security
- Provide support to team in technical issues
- Driving major incidents as a technical recovery manager
- Preparing technical or implementation documents for changes
- Diagnosing and resolving network communication issues
- Representing CAB from the technical team and providing technical advice and prepare documents for the same
- Perform router and Switch configuration, activation and acceptance testing.
NETWORK SOLUTIONS PVT LTD
Project Lead/Project Manager
01.2004 - 01.2006
Job overview
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Provided ongoing cost and estimate analysis reporting and managed cost allocation.
Education
Sri Jayachamarajendra PolytechnicBangalore
Diploma in Computer Science from Computer Science
04.2000 - 04.2003
Skills
Program leadership
Certification
Project Management Professional from PMI
Accomplishments
- Accredited with Several performance awards and employee recognition awards.
- Engaged in planning and implementation of Infrastructure/App projects for Thomson Reuters Singapore.
- Recommended and Implemented several service management initiatives effectively to meet the service operations deadline and Operational excellence. Thomson Reuters Singapore
- Implemented and successfully delivered several datacentre projects for Thomson Reuters (in the US, London and Singapore).
- Deployment of IT Network Infrastructure for prestigious project of Doha: Qatar National Library.
- Deployment of IT Network Infrastructure for Juniper Networks.
- Deployment of high-end CCTV systems in multiple offices of Gulf Warehousing Company in Qatar.
- Upgrade of all Unified Communication Systems across Kahramma to a new standard, Doha Qatar
- Setup of end to end IT infrastructure for Several large clients in Bangalore
- Successful Migration of Refinitiv JIRA and tools onto cloud infrastructure.
Timeline
Manager - Infrastructure Control and Audit
LSEG
02.2022 - Current
Program/Project Manager
Refinitiv
01.2018 - 01.2021
Program/Project Manager
Globalscape Upgrades, Cisco through CH Reynolds
01.2016 - 12.2017
Project Manager
Mannai Corporation
03.2015 - 12.2015
Project Manager
Wells Fargo India Solutions Pvt Ltd
01.2012 - 01.2015
Technical Lead/Support Manager
THOMSON REUTERS
01.2008 - 01.2012
Network Engineer
UNISYS GLOBAL SERVICES
01.2006 - 01.2008
Project Lead/Project Manager
NETWORK SOLUTIONS PVT LTD
01.2004 - 01.2006
Sri Jayachamarajendra Polytechnic
Diploma in Computer Science from Computer Science
04.2000 - 04.2003
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