Deepak R
Bengaluru
Summary
Dynamic Store Manager with proven expertise at Neelkanth Gold and Diamonds Pvt Ltd, excelling in inventory management and team leadership. Achieved significant sales growth through strategic planning and effective customer relationship management. Recognized for enhancing operational efficiency and fostering a motivated team environment, driving exceptional customer satisfaction and loyalty.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Neelkanth gold and diamonds pvt ltd
Bangalore
09.2002 - Current
- Managed daily store operations, ensuring smooth customer service and sales processes.
- Trained staff on product knowledge and customer engagement techniques.
- Implemented inventory management systems to maintain optimal stock levels.
- Oversaw visual merchandising to create appealing displays for jewelry collections.
- Conducted regular staff meetings to discuss performance and operational improvements.
- Resolved customer inquiries and complaints with professionalism and care.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Planned special promotions or discounts based on market trends.
- Implemented efficient systems for tracking stock movement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
Education
BBA - Commerce
Kongaidyappa College
Bangalore 05.1998 - 05.2000
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Sales analysis
- Cash handling
- Team leadership
- Staff training
- Operational efficiency
- Conflict resolution
- Effective communication
- Problem solving
- Strategic planning
- Time management
- Employee training
- Relationship building and management
- Customer service
- Team leadership and coaching
- Customer relations
- Leading staff meetings
- Store operations
- Employee supervision and motivation
- Customer feedback analysis
- Inventory control
- Store opening and closing
- Training and mentoring
- Retail inventory management
- Sales promotions
- Risk management
- Employee scheduling
- Opening and closing procedures
- Accurate cash handling
- Documentation and reporting
- Staff management
- Team motivation
- Friendly and positive
- Merchandise planning
- Store opening and closing procedures
Languages
Kannada
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Store Manager
Neelkanth gold and diamonds pvt ltd
09.2002 - Current
BBA - Commerce
Kongaidyappa College
05.1998 - 05.2000
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