Deepak Raghav
Gurugram
Summary
A self-motivated professional with a demonstrated history of working in the logistics and supply chain industry for more than 11 years. Skilled in Operations Management, Negotiation, Sales & Marketing , Customer Relationship, Key Account Management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
International Operations Manager
Mensa Brands
Gurugram
2022.04 - Current
- Managed the day-to-day operations of global brands contributing over 800 Cr. of revenue in multiple countries, directing staff and resources to achieve organizational objectives.
- Developed and implemented global operational strategies to ensure cost-efficiency, compliance with regulations and customer satisfaction.
- Savings of approx 2 Cr counted by introducing new LSPs, Consolidations, US Operations take over.
- Coordinated cross-functional teams in different locations to develop innovative solutions for international projects.
- Implemented policies and procedures that ensured quality control standards were met during global operations.
- Negotiated contracts with overseas vendors and suppliers to secure competitive pricing while maintaining high quality standards.
- Collaborated with legal counsels on contractual agreements for international partnerships.
- Maintained relationships with external partners such as customs brokers, freight forwarders, consultants., necessary for successful international operations.
- Recruited and trained team members to enable adherence to common standards and procedures.
Key Account Manager
DSV Air & Sea Pvt Ltd
Gurugram
2022.01 - 2022.03
- Handled Global Key Accounts of DSV with Annual budget of INR 10 CR Contributing to annual targets (GP & Volumes) for assigned Key Accounts Business Reviews to ensure continuous improvements on service levels with the help of customer’s feedback
- Participation in Tenders, renewable contracts ensuring increase in profitability
- Responsible to grow the accounts by deep, up & cross selling.
Assistant Manager - Sales
DSV Air & Sea Pvt Ltd
Gurugram
2020.01 - 2021.12
- Contributing in annual sales targets for Air/Sea (FCL & LCL)/Warehousing/Customs Clearance business
- Planning sales visits and appointments for account closure and on-boarding new accounts.
Assistant Manager - Customer Service
DSV Air & Sea Pvt Ltd
Gurugram
2017.04 - 2019.12
- Handled high potential & Key Accounts of North India
- Keeping a close track on customer payment patterns, assist in payment recovery when required
- Meeting with Customers on regular basis for the feedbacks/reviews to ascertain continuous improvement
- Application of Root Cause Analysis & CAPA for upgrading service quality
- Creating Deep Sell/Cross Sell opportunities and converting them
- Achievement - Rewarded as Star Performer of the year for 2018-2019
Team Lead - Ocean Export
DB Schenker Pvt Ltd.
Gurgaon
2016.07 - 2017.03
- End to End International Ocean Freight Operations of Global Key Accounts, Nomination & Freehand Business
- Co-ordination with network offices, customers & internal stake holders to achieve customer excellence.
Sr. Executive
Kuehne-Nagel
Gurugram
2013.07 - 2016.06
- End to End International Ocean Freight Operations of Global Key Accounts, Nomination & Freehand Business
- Co-ordination with network offices, customers & internal stake holders to achieve customer excellence.
Management Trainee
Kuehne-Nagel India Pvt Ltd
KuehneKuehneGurugram
2012.07 - 2013.06
- Trained in Air, Sea, Contract Logistics, Sales & Finance departments and achieved the certification with Good remarks.
Education
PGDM in Marketing & Operations - Supply Chain
IILM Institute of Higher Education
Gurgaon12.2012
BCA -
S.I.M.S, Ghaziabad
Ghaziabad12.2010
10+2 -
Nehru Public School, Ghaziabad
03.2004
10th -
Nehru Public School, Ghaziabad
03.2002
Skills
- Good communication skills & enhanced interpersonal skills with the ability to take immediate problem-solving decisions.
- An attitude defining self-belief and an optimistic approach to create solutions.
- High aptitude regarding working within the set standard parameters and timely deliverance.
- Work as a Team player and believe in exchanging knowledge to benefit the Organization.
Certification
- Certified as Tier-3 DSV Pharmaceutical & Healthcare Quality Management System’s
- Certified by K+N in Logistics training under their Global Management Training Program.
Affiliations
- A Sports enthusiast participating in Lawn Tennis, Table Tennis, Badminton, Snooker competitions and winning some.
- Listen to a variety of music genre & enjoy singing also.
- Cook a variety of cuisines at home.
Accomplishments
- Selected in the Management training program by Kuehne Nagel in 2012 & was trained in Air/Sea freight, Contract logistics, Finance & Sales.
- Rewarded as a Star Performer of the year by DSV in 2019.
- Rewarded as Rising Star by Mensa Brands in 2022.
- Earned a leadership role in 2023 as a functional head of International Operations for Mensa Brands.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
International Operations Manager
Mensa Brands
2022.04 - Current
Key Account Manager
DSV Air & Sea Pvt Ltd
2022.01 - 2022.03
Assistant Manager - Sales
DSV Air & Sea Pvt Ltd
2020.01 - 2021.12
Assistant Manager - Customer Service
DSV Air & Sea Pvt Ltd
2017.04 - 2019.12
Team Lead - Ocean Export
DB Schenker Pvt Ltd.
2016.07 - 2017.03
Sr. Executive
Kuehne-Nagel
2013.07 - 2016.06
Management Trainee
Kuehne-Nagel India Pvt Ltd
2012.07 - 2013.06
PGDM in Marketing & Operations - Supply Chain
IILM Institute of Higher Education
BCA -
S.I.M.S, Ghaziabad
10+2 -
Nehru Public School, Ghaziabad
10th -
Nehru Public School, Ghaziabad
- Certified as Tier-3 DSV Pharmaceutical & Healthcare Quality Management System’s
- Certified by K+N in Logistics training under their Global Management Training Program.
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