Deepak Raj
Gopalapuram
Summary
Accomplished and innovative banking professional with 17 years experience across multiple domains including project management, process automation, technical integration, product ownership, business analysis, operations management, customer service, retail banking, investment banking, and commercial banking.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Owner | Business Analyst | Senior Manager (Band 6) | GBO – IMO Data Analytics
Standard Chartered Global Business Services Private Limited
Chennai
2022.03 - Current
- Gathered and prioritized product requirements from stakeholders.
- Developed user stories, acceptance criteria, and mockups for new features.
- Prioritized and managed product backlog to maximize value and align with stakeholder expectations.
- Ensured product compliance with regulatory standards and industry best practices.
- Defined user personas and user stories to guide product development and ensure user-centric design.
- Defined product vision, strategy, and roadmap in alignment with company goals.
- Collaborated with design team to come up with product look.
- Collaborated with development teams to ensure successful delivery of products.
- Performed QA testing of new features prior to their release into production environment.
- Assessed business value of new features prior to implementation.
- Facilitated daily stand-up meetings to review progress towards sprint goals.
- Oversaw product lifecycle from conception to launch, including beta testing and post-launch analysis.
- Created and delivered presentations to communicate product strategy and progress to senior management and external partners.
- Championed Agile and Scrum methodologies via ADO, JIRA to promote a culture of rapid iteration and feedback.
- Facilitated communication between engineering teams and stakeholders to ensure clear understanding of product requirements.
- Analyzed customer feedback to identify areas for improvement.
Manager – Client Delivery (Integrated Middle Office – Credit Risk Control Unit)
Standard Chartered Bank
Chennai
2019.03 - 2022.03
- Issuing required documentation to client for execution, stamping, and signing.
- Verifying the executed documents from the client.
- Disbursing commercial loans to MSME sector as per credit approval.
- Lodging the physical documents in a fireproof safe vault.
- Monitoring the pending documents MIS, which are circulated to PAN India.
- Coordinating with a 3rd party legal firm for auditing the documents executed.
- Designed Productivity model with cycle time of activities and submitted to Group.
- Coached, mentored and trained team members in order to improve their job performance.
Implementation Manager - Citibank
Tata Consultancy Services
Chennai
2014.10 - 2019.03
- Ensured smooth delivery of regional cash management solutions by collaborating with cross-functional teams, including Sales, Product Management, Client Services, and Operations.
- Demonstrated a disciplined approach by applying structured implementation methodologies throughout the implementation life cycle, leading to effective project control and on-time delivery.
- Efficiently lowering the implementation cycle time while reducing deal slippage and minimizing revenue conversion lead time
- Implemented commercial banking products like Citidirect and multiple liquidity products, such as Target Balancing and Notional Pooling, for diverse corporate clients.
- Facilitated the implementation of Citiconnect for files to establish a smooth and efficient link between Citi and the company's treasury workstation or ERP system. Employed multiple file formats like ISO 20022 XML, SAP IDoc, BAI2, etc., supporting both domestic and cross-border fund transfers.
- Facilitated the availability of BACS Direct Debit and Direct Credit payment modes solely to UK-based corporate customers, supporting transactions in GBP currency.
- Implemented Citiconnect for Swift, allowing for streamlined multi-bank transaction initiation and seamless straight-through processing across all global markets using payment setups such as MT101, MT103, and MT202 messages, as well as comprehensive reporting via MT940 and MT942 messages.
- Facilitated seamless communication between Citi Bank clients by effectively utilizing both email and telephone channels.
- Maintained efficient correspondence with relevant stakeholders at Citi to guarantee on-time project completion.
- Provided clear and concise answers to client and account manager queries by leveraging deep understanding of company products at Citi.
- Ensured customer delight by arranging and successfully meeting project deadlines through regular communication.
Senior Analyst in Syndication Loans, Investment Banking Ops
Wipro Ltd.
Chennai
2011.12 - 2014.10
- Engaged in the Syndication Loans process at Citibank, facilitating loan provisions for prominent corporate entities in my capacity as an agent bank.
- Investigated and resolved queries for lenders/investors as part of the Investor Relations team.
- Interacted with all the units of LPG (Loans Processing Group) to efficiently resolve queries
- Resolved customer inquiries through email and phone communication globally
- Managed various types of customer inquiries including Notices, General Enquiries, Payment and Position-related queries.
- Followed up with lenders regarding fail to fund, returns, and funds sent in error cases.
- Managed authorisation of BUY / SELL trades in the Trade settlements team.
Senior Executive (Domestic Mutual Fund Operations)
Franklin Templeton Investments
Chennai
2011.02 - 2011.12
- Collaborated with multiple channel partners, including HSBC, HDFC, Barclays, and India Infoline to oversee online and offline transactions like purchase, switch, redemption, SIP and SWP initiated by investors.
- Maintained accurate records by handling data reconciliation between NSE/BSE and Franklin Templeton.
Associate - Electronic Banking Entitlements Team (Liability Operations) in Intl. Banking
TCS e-serve
Chennai
2009.05 - 2011.01
- Performed entitlement of accounts globally (with a focus on North America) for Citibank clients in the Citidirect application, facilitating payment and reporting capabilities.
- Efficiently managed inquiries and investigations pertaining to entitlement process
Officer – Central Loans Processing Unit of Standard Chartered Bank
Standard Chartered Finance Limited
Chennai
2006.07 - 2009.05
- Managed the closure of home loans, personal loans, and auto loans in the retail banking sector.
- Facilitated the seamless transfer of original home loan documents from vendor to SCB customers.
- Demonstrated strong customer service skills by efficiently managing direct customer interactions, handling e-mails and phone calls, and supporting front office operations.
- Provided regular updates on MIS reports to unit heads of banking in Pan India
Education
MBA - Finance
University of Madras
Chennai, India2009-12
B. Com - Accounts, Commerce & Computer Science
Tagore Arts College, Pondicherry University
Puducherry, India2006-04
Skills
- Ms-Office (Expert in MS-Excel, MS-Word, MS-PowerPoint & Microsoft Visio Professional)
- Roadmap development
- User Acceptance Testing
- Scrum Methodology
- Product Lifecycle Management
- Agile Methodology
- Stakeholder relationship management
- Data Migration
- Requirements Gathering
- Cross-functional team leadership
- Software Implementation
- Business Analysis
- Self Motivation
- Problem-solving abilities
- User Support
- Product Development
- Adaptability & Flexibility
- Project Planning & Co-ordination
- Staff hiring
- Requirements Analysis
- Budget Administration
- Analytical Skills
- Team Collaboration
- Multitasking
- Continuous Improvement
- Decision-Making
- Effective Communication
- Task Prioritization
- Time management abilities
- Scope Definition
- Operational Reporting
- Teamwork and Collaboration
- Project Leadership
- Technology Integration
Affiliations
- Successfully completed Data Superheroes training programs of low code applications like Tableau, Designer Studio, Alteryx & NewGen conducted within Standard Chartered Bank.
- With the acquired new skills, developed and implemented a workflow independently for Automation of manual ‘Lodgement & Withdrawal Memo’ for India as well as other countries Globally in Standard Chartered Bank.
- Implemented New Productivity Model for Global Client Management teams by working closely with Development team.
- Six Sigma Green Belt Certified in process Improvement : Elimination of Repetitive activities and sharing workload.
- Successfully launched the application IRTS (Investor Relations Tracking System) which is a Automation of Volumes tracking system for Investigations team and it’s a Lean Project.
- Complete Automation of Original Documents retrieval Package for Standard Chartered Consumer Loan Operations team.
Accomplishments
- Achieved CEO Badge of Honour Award 2019-2020 in Standard Chartered Bank India for leading a Project on selling identified distressed accounts to 3rd party vendor (GSAM Project).
- Winner of Circle of Excellence & GEM Award for the Year 2021 in Standard Chartered Bank.
- Appreciation received from Global Head of Client Management in Standard Chartered Bank for presentations regarding Lodgement workflow.
- Achieved TTS Cash Implementation Excellence Recognition Award for the Year 2016 from Citi Bank Client and recognised as the best Project Manager for the year.
- Achieved BPS Star Performer in April 2016 / July 2017 / Feb 2018 and Top Achiever Award for the 1st Quarter of 2016 in Tata Consultancy Services.
- Achieved Star of the Quarter (April/May/June 2012& 2013) award for overall performance in Wipro quarterly R&R awards
- Achieved Star of the Month (April 2010) for overall performance in TCS e-serve Excellence Awards
- School First in Higher Secondary Board Exams (12th) and University Gold Medallist in UG (B. Com)
Certification
- Certified Scrum Product Owner® (CSPO®) issued by Scrum Alliance, Inc. (ID: 1583822)
- Certified in Agile Scrum Course 2022 and proficient with JIRA tool& Azure Dev Ops.
- Ms-Office (Expert in MS-Excel, MS-Word, MS-PowerPoint & Microsoft Visio Professional)
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hobbies and Interests
- Listening to Music & Watching movies
- Reading Historical & Ancient stories
Personal Information
- Date of Birth: 19-Dec-1985
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Product Owner | Business Analyst | Senior Manager (Band 6) | GBO – IMO Data Analytics
Standard Chartered Global Business Services Private Limited
2022.03 - Current
Manager – Client Delivery (Integrated Middle Office – Credit Risk Control Unit)
Standard Chartered Bank
2019.03 - 2022.03
Implementation Manager - Citibank
Tata Consultancy Services
2014.10 - 2019.03
Senior Analyst in Syndication Loans, Investment Banking Ops
Wipro Ltd.
2011.12 - 2014.10
Senior Executive (Domestic Mutual Fund Operations)
Franklin Templeton Investments
2011.02 - 2011.12
Associate - Electronic Banking Entitlements Team (Liability Operations) in Intl. Banking
TCS e-serve
2009.05 - 2011.01
Officer – Central Loans Processing Unit of Standard Chartered Bank
Standard Chartered Finance Limited
2006.07 - 2009.05
MBA - Finance
University of Madras
B. Com - Accounts, Commerce & Computer Science
Tagore Arts College, Pondicherry University
- Certified Scrum Product Owner® (CSPO®) issued by Scrum Alliance, Inc. (ID: 1583822)
- Certified in Agile Scrum Course 2022 and proficient with JIRA tool& Azure Dev Ops.
- Ms-Office (Expert in MS-Excel, MS-Word, MS-PowerPoint & Microsoft Visio Professional)
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leaveWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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