Deepak Ramaswamy

Results-driven Service Delivery Manager with a proven track record of leading cross-functional teams to ensure reliable and efficient IT network service delivery. Expertise includes consistently meeting SLAs, optimizing network performance, and fostering strong client relationships. Recognized for excellence in vendor management, incident resolution, and implementing innovative solutions that enhance network reliability and elevate customer satisfaction. Committed to driving operational excellence and delivering exceptional service in dynamic environments, with a strong focus on software-defined networking and automation using Python, PowerShell, and Bash scripts. Knowledgeable Network service delivery with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.

• Supervised team of 40 staff members.
• Achieved cost saving to customer by completing performing Datacenter consolidation of multiple sites with accuracy and efficiency.

• CISCO CERTIFIED NETWORK ASSOCIATE – CCNA
• CISCO CERTIFIED NETWORK PROFESSIONAL – CCNP –R&S
• ITIL V3
• SCRUM MASTER – Training Completed
• AWS Architect

• Father's Name: N. Ramaswamy
• Mother's Name: Geetha Ramaswamy
• Date of Birth: 1985-06-03

• Good MS Excel knowledge.
• Analytical thinking and reporting ability.
• Good decision making skills.
• Self-starter with strong communication skills; work independently or in a team.
• Quick Learner and adaptable. Can thrive under pressure.

• Respected builder and leader of an astute professional with an overall solid experience of 16 years and 3+ Years of experience in Project Management, Business Development, and IT Infrastructure Projects.
• Responsible for the project timeline, project budget, risk management, project communications and managed them efficiently.
• Provide technical support to customers and employees, overseeing responses to technical issues, creating incident reports, implementing effective procedures for smooth operations, combating with service failures and cyber threats, classifying incidents, responding to service requests and logging incident details.
• Customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment.
• Insightful experience in the Operational Capabilities and have worked extensively in varied areas of multi functionalities & having exceptional understanding of multiple geographies.
• Have been involved in managing and delivery of critical solutions to multiple clients.
• To provide cross-functional support to clients, while fostering a positive client experience. Interfacing & providing real time assistance to clients.
• Coaching & mentoring team members and training on project methodologies.
• Preparing Service Delivery Reports and attending the monthly Service Delivery Review meeting with client and stakeholders.
• Innovative and creative in approach, consistently generating new and incremental business.
• Tracking metrics on productivity, utilization, attendance, quality and preparing various MIS reports based on the client requirement.
• Professional capabilities in planning Team Knowledge-Transfer & re-designing the processes for efficiency enhancement.
• Able to turn around lagging operations and prepare companies for fast growth and profitability.
• Collaborate with management and teams to conceptualize goals and implement processes to achieve targets.
• To ensure 100% compliance as per audit requirements and zero tolerance on client’s complaints.
• A result-oriented professional with good communication, leadership, team management, client relationship management, analytical and co-ordination skills.
• Comfort in interacting with customers and across hierarchical levels in the organization for smooth execution & completion.