Deepak Ramkumar Shukla
Bhandup West
Summary
Customer Development Manager at Avalara Technologies with a strong history of surpassing revenue goals and improving team efficiency. Proficient in CRM systems, particularly Salesforce, and adept in negotiation techniques, achieving a 25% conversion rate from lead to opportunity. Acknowledged for effective leadership and implementation of strategic sales initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Development Manager
Avalara Technologies Pvt. Ltd.
Pune
08.2023 - Current
- Led team of 10 sales representatives to consistently exceed quarterly revenue targets by 15%.
- Developed and implemented sales strategies aligned with company objectives, increasing overall team performance by 20%.
- Prospected and qualified leads through cold calling and outreach, achieving 30% month-over-month growth in qualified leads.
- Cultivated relationships with key decision-makers, attaining a 25% conversion rate from lead to opportunity.
- Communicated product features effectively, resulting in 15% increase in quarterly initial meetings booked.
- Utilized CRM software to track interactions and forecast sales pipeline accurately.
- Collaborated with marketing teams to refine messaging, contributing to 20% increase in email open rates.
- Participated in sales training and workshops, enhancing product knowledge and objection handling skills.
Sales Associate
Newfold Digital
Mumbai
06.2022 - 07.2023
- Achieved monthly targets with an average of 132 percent and lead conversion of 47 percent.
- Initiated customer retention efforts to identify and resolve issues.
- Secured four consecutive Newbie Awards and six consecutive Most Valuable Performer Awards.
- Won two quarterly sales contests and received Highest KRA KPI Awards.
Intern
LTI
Mumbai
09.2021 - 02.2022
- Assisted managers and department heads to analyze organizational requirements.
- Gained extensive knowledge of MS Office applications.
- Recognized with best intern award for outstanding performance.
- Initially secured three-month internship, extended for an additional six months.
Intern
IIFL
Mumbai
06.2020 - 06.2021
- Achieved monthly sales targets consistently during six-month internship, later extended by one year.
- Completed one month of intensive training to enhance sales skills and strategies.
- Demonstrated strong sales performance, exceeding expectations after initial training period.
- Contributed to team objectives through effective client engagement and relationship building.
Intern
Mandatory Trendzzz
10.2019 - 02.2020
- Developed skills in client interaction, assessing challenges, and promoting tailored product solutions
Education
Bachelor Of Management Studies -
Thakur College of Science and Commerce
Mumbai05.2022
Bachelor Of Engineering -
Theem College Of Engineering
Balghar05.2019
Skills
- CRM (Salesforce) and customer satisfaction
- Sales and marketing communication
- Customer retention strategies
- Negotiation skills
- Problem solving techniques
- Team leadership
Awards
- Newbie Of the Month, 4
- Most Valuable Performer, 6
- Highest KRA KPI, 2
- Sales Contest, 2
Certification
- Microsoft Excel - Excel from beginner to Advanced
- Sales Methodologies: Best Practices for Enterprise Selling
- Management Skills Training for New & Experienced Managers
Timeline
Customer Development Manager
Avalara Technologies Pvt. Ltd.
08.2023 - Current
Sales Associate
Newfold Digital
06.2022 - 07.2023
Intern
LTI
09.2021 - 02.2022
Intern
IIFL
06.2020 - 06.2021
Intern
Mandatory Trendzzz
10.2019 - 02.2020
Bachelor Of Management Studies -
Thakur College of Science and Commerce
Bachelor Of Engineering -
Theem College Of Engineering
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