Deepak Ramu

Key Responsibilities:

• Data Management & Analysis:
  Standardized and reviewed royalty statements, calculated Gross Sales, Net Sales, and Total Royalty values.
  Converted sales reports into standardized Excel templates and validated Invoice and General Ledger reports.
  Imported data into Citrix applications and ensured accurate posting of validated statements on client servers.
• Process Optimization:
  Implemented automation ideas, including creating macros to streamline workflows and reduce manual effort.
  Conducted quality audits to ensure accuracy in royalty statements and invoice generation.
• Team Leadership:
  Managed a team of 16 members, providing process training, refresher sessions, and knowledge tests.
  Delivered monthly team performance data and ensured adherence to SLAs.

Achievements:

• Received the Spot Light Award for outstanding performance and error-free execution.
• Successfully automated repetitive tasks, improving team efficiency by 20%.

Key Responsibilities:

• Claims Adjudication: Processed claims, adjustments, and IQT (Insurance Quality Testing).
• Floor Support: Resolved queries and provided clarifications to team members.
• Training & Mentoring: Trained and mentored new associates, ensuring smooth onboarding.
• Internal Audits: Assigned work to processors and ensured compliance with audit requirements.