DEEPAK RAO
Bangalore
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
16
16
years of professional experience
Work History
Senior Order Management Analyst
Exabeam India Private Limited
Bangalore
06.2021 - Current
- Coordinated with internal teams to ensure timely processing of customer orders.
- Monitored inventory levels across multiple warehouses to ensure sufficient stock availability.
- Assisted customers with inquiries related to order placement, tracking, and delivery status.
- Reviewed customer invoices for accuracy and completeness, ensuring all required information was present.
- Resolved invoice discrepancies by obtaining additional information from customers and vendors.
- Generated and processed invoices in accordance with billing cycles.
- Provided guidance and support to junior analysts on order management procedures.
- Utilized software applications such as ERP systems for efficient order processing.
- Conducted regular audits of existing order management processes in accordance with established standards.
- Collaborated with other departments to ensure accurate fulfillment of customer orders.
- Developed and implemented process improvements to increase order management efficiency.
- Developed detailed documentation outlining standard operating procedures for managing customer orders.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Managed timelines by prioritizing tasks and delegating responsibilities.
Supervisor, Order Management
Infoblox Technical Support and Software Development Pvt Ltd
Bengaluru
03.2017 - 05.2021
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Directed and supervised team of 8 employees across the globe in daily operations.
- Transition SPOC for Order Management, which includes Process Mapping, Workflow Management, Training and Process Documentation.
- Super user for Sales force and Oracle fusion, performing UAT and End to End testing before deployment of Enhancement and system upgrade into Production.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Quarterly and Annual performance review for the team members.
- Month-end and Quarter-end closure checklist and report management.
- Booking adjustment orders creation and review with FP&A Team.
- Preparation of Quarterly Pipeline and Closure Reports to showcase to Executive Team.
- Assisting Auditor by providing the required document and clarification based on the request.
Principal Financial Operation Specialist
EMC Corporation
Bengaluru
02.2010 - 12.2016
- Review customer agreement / Contract to understand the terms and conditions for order processing
- Order processing in SAP ECC 6.0, previously in Oracle 11i with adherence to GAAP & Revenue Recognition policies Follow-up with Manufacturing & Logistics team on the Shipment status
- Post-shipment activities like Return Material Authorization (RMA), replacement Order booking for defective and wrong shipment
- Processing invoices by validating based on the order pack and customer agreement
- Invoicing correction and adjusting activities through creation of credit memo or debit memo
- Query handling in SFDC tool from Sales, Business operations, Finance, Credit & Collections, Distribution and Customer / Partner
- Maintenance and clearance of all revenue related reports.
Financial Analyst
EMC Corporation
Bangalore
04.2008 - 03.2009
- Processing Order in Oracle 11i (Catalyst)
- Reviewing all Documents related to Orders and Product Assigning
- Order Booking and Approving the Orders
- Preparing and clearing Billing block and backlog reports on daily basis
- Handling Queries from Sales, Credit & Collection team and Revenue Assurance team.
Education
Bachelor of Commerce (B. Com) -
Adarsha College Bangalore University
Bengaluru06.2004
Skills
- Operations & Staff Management
- Process Transition and Transformation
- Decision-Making & Effective Communication
- Process Monitoring and Improvement
- Training and mentoring
- Complex Problem-Solving & Escalation Management
- Inventory Control
Passport Information
P8357187 - Valid Till 10/03/2027
US Visa (B1/B2) - Valid till 17/04/2027
Timeline
Senior Order Management Analyst
Exabeam India Private Limited
06.2021 - Current
Supervisor, Order Management
Infoblox Technical Support and Software Development Pvt Ltd
03.2017 - 05.2021
Principal Financial Operation Specialist
EMC Corporation
02.2010 - 12.2016
Financial Analyst
EMC Corporation
04.2008 - 03.2009
Bachelor of Commerce (B. Com) -
Adarsha College Bangalore University
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