DEEPAK RASTOGI

• Oversee end-to-end operations of the Food Court, ensuring seamless service, hygiene, and guest experience during all operational hours.
• Supervise multi-agency teams (Housekeeping, Security, Maintenance), and ensure adherence to mall and food court SOPs.
• Prepare and manage staff shift rosters, conduct daily briefings, and maintain team discipline, grooming, and decorum.
• Coordinate with brand partners and outlet managers to resolve operational, billing, and maintenance issues promptly.
• Monitor daily sales, cash reports, and outlet performance; coordinate with Accounts and CRM for revenue share, and recovery.
• Review and address maintenance and technical concerns on priority, in coordination with facility management teams.
• Conduct regular audits of outlets to ensure hygiene, compliance, and service quality standards.
• Maintain and update operational registers, DSRs, MIS, and other management reports accurately and on schedule.
• Plan and manage casual leasing, small-scale events, and customer engagement activities to boost footfall and revenue.
• Liaise with internal departments (Accounts, CRM, Engineering, Marketing) for smooth cross-functional coordination.
• Drive continuous improvement through feedback analysis, cost control, and operational process enhancements.
• Lead customer service initiatives, and ensure timely resolution of guest feedback and complaints.
• Responsible for record maintenance of consumables, vouchers, and delegated tasks, ensuring transparency and accountability, and a better customer experience.
• Maintaining the opening and closing checklist on a daily basis.

• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Cross-trained existing employees to maximize team agility and performance.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Managed senior-level personnel working in marketing and sales capacities.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Launched new products by collaborating closely with research and development teams, ensuring seamless coordination from concept to market entry.
• Coordinated cross-functional teams for successful implementation of various projects, ensuring overall efficiency and effectiveness.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
• Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
• Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
• Increased overall efficiency by identifying areas for improvement and implementing best practices.
• Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
• Well versed in NSO operations and opened more then 20 outlets in different parts of cities.
• Negotiated contracts and agreements to optimize cost savings and efficiency.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.

• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Maximize revenue by increasing the Rooms inventory.
• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to build rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care.
• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all heads of departments.
• Ensure compliance adherence in the Hotel. Operating controls, SOP's.
• Policies, procedures, and service standards are maintained.
• Handling complaints, and overseeing the service recovery procedures.
• Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Closely monitor the hotel business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Prepare a monthly financial report for the owners and stakeholders.
• Helping procurement of operating supplies & equipment, contracting with third party vendors for essential equipment & services.
• Hiring staff in coordination with HR.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Worked in FRB FOOD COURT DIVISION of DEVYANI INTERNATIONAL LIMITED, It's a hub of all major brands like COSTA COFFEE / PIZZA HUT/KFC/ SUBWAY / VAANGO / THE FOOD STREET / AMRELI / CREAMBELL / RETAIL J-MART etc.)
• Handled all daily operations including promotional activities, interaction with customers, strategic planning.
• Handled entire food court approx. 7000 sq. ft. area comprises of brands like Costa Coffee, Vaango, Amreli, The Food Street, Joost (Juice Bar), Subway and Jmart a retail grocery store.
• Taking care of all employees on the team member to Manager level right from training, scheduling, payroll and providing corrective and positive feedback to further promote and groom them into self disciplined and successful individual.
• Together customer and employee feedback and judge patterns, trends to initiate specific actions for continuous improvement of total customer experience in the restaurant.
• Responsible for the quality of service provided to guest in order to create WOW factor.

• Handled large volume operations at Haldiram's.
• Worked on day to day routine operations.
• Ensure the stock availability in the outlet.
• Responsible for team training.
• Responsible for the upkeep of outlet.
• Worked on the basic food safety parameters.

• Well versed in running great shift.
• Ensure the stock availability in the outlet.
• Food safety adherence in the outlet.
• Worked in NSO (New Store Opening) team. And, opened outlet in Amritsar (Punjab), Gajraula & Khatauli (Muzzafarnagar).
• Department handled in Mc Donald's Training, Ordering, Scheduling, Internal Communication and HR.
• Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
• Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
• Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.

Courses offered by MC Donald's:

1. Basic Shift Management course, ( BSM ).

2. Advance Shift Management course, ( ASM ).

3. Effective Management Practices course, ( EMP).