Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Deepak RS

Deepak RS

Bangalore

Summary

Strategic and client-focused Retention Lead with 10+ years of experience in client lifecycle management, renewals, and revenue retention within the recruitment solutions industry. Proven expertise in driving high client retention rates, designing proactive engagement strategies, and mitigating churn through data-driven insights. Adept at stakeholder management, issue resolution, and building strong client relationships to enhance satisfaction and lifetime value. Recognised for aligning client success with organisational goals to achieve sustainable growth.

Overview

14
14
years of professional experience
2018
2018
years of post-secondary education

Work History

Retention Lead

Shine.com
03.2018 - Current
  • - Lead retention initiatives for 120+ Retail and Enterprise clients, ensuring consistent engagement and minimised churn.
  • - Design and implement targeted retention and renewal strategies aligned with client needs and organisational objectives.
  • - Analyse usage trends, recruitment metrics, and behavioural data to identify at-risk accounts, proactively addressing gaps to retain clients.
  • - Collaborate with account management, product, and service teams to deliver seamless client experiences and resolve escalations efficiently.
  • - Drive upsell and cross-sell opportunities through consultative discussions, enhancing account value and revenue growth.
  • - Conduct strategic business reviews with clients to demonstrate ROI, reinforce service value, and strengthen long-term partnerships.
  • - Mentor team members on retention best practices, objection handling, and client communication to achieve collective targets.
  • - Consistently achieved and exceeded benchmarks in client renewals and retention rates.

Senior Consultant - Talent Acquisition

Suventure Services Pvt Ltd
02.2013 - 09.2017
  • - Led full-cycle recruitment delivery for IT, BFSI, and consulting clients, managing multiple key accounts with high fulfilment success.
  • - Developed recruitment analytics dashboards to track performance and provide strategic insights to clients and leadership.
  • - Built and nurtured relationships with top-tier clients including ABB, McKinsey, Oracle SSI, and Meru Networks.
  • - Negotiated offers, improved candidate joining ratios, and managed documentation and onboarding processes seamlessly.

Recruiter - ITES

Kochar InfoTech Pvt Ltd
02.2012 - 08.2012
  • - Managed interviews, employee referral drives, and onboarding activities to fulfil high-volume hiring requirements.

HR Executive

Xmplarie IT Consulting Pvt Ltd
07.2011 - 09.2011
  • - Conducted end-to-end IT recruitment, job postings, and candidate negotiations to close niche technical positions.

Education

Bachelor of Computer Applications - BCA

Bangalore University

Skills

  • - Client Retention & Lifecycle Management
  • - Renewal Strategy & Execution
  • - Churn Mitigation & Win-back Programs
  • - Usage Analysis & Adoption Optimisation
  • - Cross-sell & Upsell Initiatives
  • - Stakeholder & Escalation Management
  • - Recruitment Solutions Advisory
  • - Team Mentoring & Knowledge Sharing
  • - SLA Adherence & Service Excellence

Timeline

Retention Lead

Shine.com
03.2018 - Current

Senior Consultant - Talent Acquisition

Suventure Services Pvt Ltd
02.2013 - 09.2017

Recruiter - ITES

Kochar InfoTech Pvt Ltd
02.2012 - 08.2012

HR Executive

Xmplarie IT Consulting Pvt Ltd
07.2011 - 09.2011

Bachelor of Computer Applications - BCA

Bangalore University

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Deepak RS