Deepak S

Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.

• S C Associates, Bangalore, India, Marketing Executive, 06/01/03, 12/01/03, Involved in Marketing Mobile Connections., Involved in Marketing Standard Chartered credit cards.
• Future metals South Africa, Ethiopia, Warehouse Manager, 05/06/05, 10/06/06, Purchasing metal scrap from local dealers., Loading the metal scrape to the container and dispatch of the container., Taking care of the Custom clearance.
• Videsh Sanchar Nigam Limited (Tata communications Internet Service Limited), Bangalore, India, Territory Coordinator, 11/13/06, 12/31/10, In charge of South region of Bangalore., Assigning Internet complaints to the field engineers., Taking updates from the field engineer’s every hour and sending the reports by the end of the day., Sending the Attendance of 20 field engineer’s to the head office.
• Convergys India Services Private Limited, Unknown, Technical Support Officer, 04/22/11, 11/30/11, Assisting US customer’s for troubleshooting on the Windows 7 operating system., Calling the customer and confirm if the issue is resolved or not., Sending daily reports to the Team Manager.
• Karnataka Heritage Tours, Unknown, Manager, 12/05/11, 05/15/12, Promoters and Organizers of all India Pilgrim and Heritage tours by train cum public transport.
• Aditya Birla Minacs/Minacs, Unknown, Senior Customer Service Associate, 05/28/12, 04/01/15, Process: Apple iTunes Store email support, Worked as Subject Matter Expert (SME). Assisting advisors in drafting the emails., Coaching and Monitoring the emails., Providing training on product and recent updates, Sending daily reports to the Team Manager.
• Minacs/Concentrix, Unknown, Senior Customer Service Associate, 07/22/15, 12/31/20, Process: Apple iTunes Store email support, Worked as Subject Matter Expert (SME). Assisting advisors in drafting the emails., Coaching and Monitoring the emails., Providing training on product and recent updates, Sending daily reports to the Team Manager.
• Concentrix Services Pvt Ltd, Unknown, Team Manager, 01/01/21, Present, Email and Chat Business., Monthly AMR: Discussing monthly performance of team members. Have appropriate action plan in place to help them achieve their goals., Working with each team member to understand their needs and have plan & action in place. Making sure that every team members contribution is valued and provide good work environment., Conflict management, resolving their issues on time. On time resolution or solution is very much important to make them feel that they are valued., Monitoring, coaching, motivating all team members to perform better., Reviewing & managing the quality of the work., Innovation/ Value Add: Conducting FGD’s & driving inputs from team members to improve process., Managing attrition & absenteeism in the team by conducting regular motivation activities & knowing each team members personally., Approve timesheet and team leave management.