Deepak S

• Premium Customer Support / Service operations
• Optimized workflows by analyzing existing procedures and recommending process improvements where necessary.
• Evaluated team performance metrics regularly, identifying strengths and areas for growth to inform future strategies.
• Collaborated closely with other unit leaders to align departmental objectives and maximize collective impact on organizational success.
• Enhanced team productivity by implementing effective communication strategies and streamlining processes.
• Maintained accurate records of unit activities and progress, ensuring timely reporting to senior management as needed.
• Led unit members in achieving project milestones through efficient task delegation and resource allocation.

• Order management & Central Follow up operations
• Maintained a high level of professionalism during all interactions, fostering trust between customers and the company brand.

• Snapdeal Seller Support operations
• Coordinated priority of support work based on client and business needs.

Payback Loyalty program operations

• Monitored, followed-up and escalated cases to meet customer response commitments.

• Branch Manager, Counselor & Faculty at Winners Academy (6 months)
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.