Deepak S
Chennai
Summary
Hands-on experience in supporting and engineering solutions for enterprise communication platforms. My work primarily focuses on Zoom technologies, including Zoom Meetings, Zoom Phone, multimedia systems, and voice platforms. I specialize in troubleshooting and resolving complex technical issues, optimizing performance, and ensuring seamless user experiences across collaboration tools. I also provide support for BT Trading VoIP phones, contributing to high-performance voice communication in trading environments. With a strong foundation in real-time communications, VoIP, and multimedia systems, I thrive in dynamic environments where precision and reliability are key. I am passionate about leveraging technology to enhance connectivity and collaboration across organizations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate System Engineer
Fidelity Investments
Chennai
05.2023 - Current
- As an Associate Systems Engineer, I have been actively involved in supporting and engineering solutions for Zoom's suite of communication products. My responsibilities span across:
- Zoom Meetings & Multimedia: Providing technical support and engineering assistance for Zoom meeting infrastructure, including troubleshooting multimedia issues and optimizing user experience.
- Zoom Phone & Voice Platform: Managing and resolving issues related to Zoom Phone, including VoIP configurations, call routing, and voice platform integrations.
- BT Trading VoIP Phone Support: Offering specialized support for BT Trading VoIP phones, ensuring seamless communication for trading environments and resolving complex voice-related issues.
- This role has enabled me to gain hands-on experience with real-time communication technologies, VoIP systems, and enterprise-level collaboration platforms. I work closely with cross-functional teams to ensure high availability, performance, and reliability of communication services.
Technical Support Engineer
Concentrix
Chennai
10.2022 - 03.2023
- Provided critical support for Symantec antivirus solutions, ensuring the protection of thousands of endpoints against malware and other security threats.
- Successfully resolved a high volume of technical issues, minimizing downtime and maintaining business continuity.
- Contributed to the development and implementation of improved security protocols.
Associate Software Engineer
Tech Mahindra
Chennai
06.2022 - 08.2022
- Gained practical experience in software development concepts and methodologies during an internship.
Education
Bachelor of Engineering - BE - Computer Science
Tagore Engineering College
06.2022
Skills
- Streaming Media
- Incident management
- Problem solving
- VoIP configuration
- Multimedia troubleshooting
- Real-time communication
- Multimedia
- Cisco Routers
Certification
- Fiber Optic Principles
- Python
- Streaming Principles
- Control Principles
- Data Structures
Timeline
Associate System Engineer
Fidelity Investments
05.2023 - Current
Technical Support Engineer
Concentrix
10.2022 - 03.2023
Associate Software Engineer
Tech Mahindra
06.2022 - 08.2022
Bachelor of Engineering - BE - Computer Science
Tagore Engineering College