Deepak Sahni
SALES MANAGER (DM) - Home Loan
Zirakpur
Summary
Dynamic and result-driven professional with a proven track record in home loan sales, team management, and client relationship building in India's top banking and telecom brands. Skilled in generating quality leads, driving revenue growth, and training teams for peak performance. Known for blending empathy with execution—delivering customer-first solutions while exceeding business targets. Seeking to bring energy, ownership, and impact to the next career challenge.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Sales Manager
HDFC Bank
07.2024 - Current
- Leading and mentoring a team of 10 Sales Officers/Executives to achieve monthly home loan disbursement targets.
- Driving sales strategies for home loan products through DSA (Direct Selling Agents), builder channels, and walk-in customers.
- Monitoring and improving lead conversion rates through data tracking, pipeline management, and performance reviews.
- Building and maintaining strong relationships with key channel partners, real estate developers, and housing societies.
- Ensuring high customer satisfaction by maintaining service quality throughout the home loan approval and disbursement process.
- Conducting regular market and competitor analysis to identify growth opportunities, and implement corrective actions.
- Coordinating with credit and operations teams to ensure quick turnaround times (TATs), and smooth loan processing.
- Ensuring team compliance with bank policies, regulatory guidelines (RBI, NHB), and documentation standards.
- Organizing training sessions and product briefings to keep the team updated on the latest home loan offerings and digital tools.
- Preparing MIS reports and dashboards for senior management to track performance and highlight key business metrics.
B2B Lead Generation
Beyond & Codes
12.2023 - 05.2024
- Identified potential leads through various channels, such as online platforms, social media, and industry events.
- Initiated contact with prospects via phone calls, emails, and other communication channels, delivering personalized messages tailored to their needs.
- Assessed the interest level and fit of leads, asking probing questions to understand their pain points and motivations.
- Developed and implemented lead nurturing strategies to maintain engagement, providing relevant content and resources throughout the buyer's journey.
- Maintained accurate records of lead interactions and status updates in CRM systems, while tracking key performance metrics.
- Coordinated with sales and marketing teams to ensure a seamless handover of qualified leads, and alignment of lead generation strategies.
- Displayed resilience and a proactive approach in lead generation efforts, while being adaptable to evolving market trends and customer preferences.
- Leveraged strong negotiation skills and persuasive techniques to convert leads into sales, consistently meeting or exceeding monthly targets.
- Cultivated and managed key client accounts, fostering long-term relationships, and driving repeat business opportunities.
- Demonstrated strong written and verbal communication skills to effectively engage with prospects, and build relationships.
Process Trainer (Sales)
Tech Mahindra Pvt LTD.
07.2021 - 12.2023
- Conducted comprehensive training on AVPN, MIS/ADI, BVOIP, EPLS T1, and MACD products for AT&T business clients.
- Delivered Salesforce and CRM tool training, including VMware, enhancing team efficiency and onboarding readiness.
- Implemented Salesforce PM tool training to streamline processes, reduce manual work, and boost productivity.
- Acted as the SPOC for transport automation onboarding, ensuring a smooth and effective transition for new joiners.
- Led sales teams at HDFC Bank, consistently achieving and exceeding home loan sales targets.
- Designed and executed sales strategies that drove significant revenue growth and market expansion.
- Conducted monthly process assessments, and maintained training trackers to ensure compliance and knowledge enhancement.
- Managed throughput and performance trackers to optimize team output and productivity.
- Regularly facilitated team calls to monitor sales targets, review SLAs, and provide strategic performance feedback.
- Recognized with multiple awards, including the Bravo Award (twice annually), and client appreciation for sales excellence.
- Honored for delivering training batches within 17 working days, showcasing efficiency in process execution.
- Appreciated for conducting impactful refreshers and new product launch briefings, enhancing frontline sales readiness.
Senior Analyst (Inbound Calling)
Eclerx Pvt LTD
06.2020 - 06.2021
- I was selected after an interview for the Inbound Sales Pilot Batch.
- Handled inbound customer calls promptly and professionally, providing exceptional customer service and support.
- Addressed customer inquiries, concerns, and complaints effectively, striving to exceed customer expectations.
- Provided product information, troubleshooting assistance, and technical support to resolve customer issues.
- Maintained accurate records of customer interactions and transactions in the CRM system.
- Participated in ongoing training and development programs to enhance product knowledge and customer service skills.
- Engaged proactively with customers to identify opportunities for side sales during inbound calls, effectively upselling or cross-selling products and services.
- Utilized active listening and probing techniques to understand customer needs and preferences, recommending relevant additional products or upgrades.
- Demonstrated strong product knowledge and persuasive communication skills to effectively present side sale offerings and benefits to customers.
- Consistently met or exceeded key performance indicators (KPIs) related to customer satisfaction, call resolution, and service quality.
- Promoted to Floor Support after 8 months.
- Awarded for Best Conversation in Transitional Sales.
Technical Support (US CHAT SALES)
Eclerx Pvt LTD
11.2018 - 05.2020
- Provided customer support via a chat platform, responding promptly to customer inquiries, issues, and requests.
- Demonstrated strong written communication skills, ensuring clear and concise communication with customers.
- Assisted customers with product information, troubleshooting, order inquiries, and account management.
- Offered personalized assistance to address customer concerns, and resolve issues to their satisfaction.
- Managed multiple chat conversations simultaneously, while maintaining accuracy and efficiency.
- Utilized a knowledge base and resources to provide accurate and timely solutions to customer queries.
- Escalated complex issues to appropriate teams, or supervisors, for resolution as needed.
- Maintained detailed records of chat interactions and customer feedback in the CRM system.
- Engaged proactively with customers to identify opportunities for side sales during inbound calls, effectively upselling or cross-selling products and services.
- Demonstrated strong product knowledge and persuasive communication skills to effectively present side-sale offerings and benefits to customers.
- Awarded as Xfinity's Best Sales Ambassador.
- Led a team of 15 individuals, demonstrating strong leadership, and organizational skills.
- Selected to share process improvement suggestions with clients, contributing to enhanced operational efficiency.
- Recognized as a star performer in yearly evaluations.
- Provided accurate information to senior managers on key issues, contributing to informed decision-making and strategic planning.
Education
Secondary School -
Riverside DAV Public School
Ambala Cantt03-2012
Bachelor of Arts - Office Management
Kurukshetra University
Kurukshetra, India08-2016
MBA - Human Resources Management
Kurukshetra University
Kurukshetra, India 04.2001 -
Skills
- Home Loan Sales & Mortgage Advisory
- Team Leadership & Performance Management
- Lead Generation & Pipeline Development
- Retail Banking & Financial Product Expertise
- Client Relationship Management
- Credit Assessment & Loan Eligibility Evaluation
- Training & Onboarding (Voice, Chat, Process)
- CRM Tools: Salesforce
- Customer Support: Voice/Chat – Telecom
- Sales Target Achievement & Performance Reporting (MIS)
- Cross-Selling & Upselling of Financial Products
Accomplishments
- Received client appreciation monthly for outstanding performance for achieving sales target of whole team.
- Awarded for excellence in conducting refreshers and new process launch briefings & new selling products.
- Recognized with an award for delivering batches to operations within 17 working days, demonstrating efficiency and effectiveness in training delivery.
- Awarded with Bravo Award twice annually - It signifies commendable efforts and noteworthy results that align with the company's values and goals related to desired sales targets.
Timeline
Sales Manager
HDFC Bank
07.2024 - Current
B2B Lead Generation
Beyond & Codes
12.2023 - 05.2024
Process Trainer (Sales)
Tech Mahindra Pvt LTD.
07.2021 - 12.2023
Senior Analyst (Inbound Calling)
Eclerx Pvt LTD
06.2020 - 06.2021
Technical Support (US CHAT SALES)
Eclerx Pvt LTD
11.2018 - 05.2020
MBA - Human Resources Management
Kurukshetra University
04.2001 -
Secondary School -
Riverside DAV Public School
Bachelor of Arts - Office Management
Kurukshetra University
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