Deepak Kumar Sahoo

Technical Program Manager at Dell with over 10 years of experience in Release Management, Project Management, PMO, and Agile methodologies (Scrum/Kanban). Proven track record in leading cross-functional teams, standardizing project management practices, and optimizing resource allocation. Skilled in risk management, performance tracking with KPIs, and delivering projects from planning to closure. Successfully managed multiple projects including transitions and application development, driving continuous improvement through Agile and DevOps implementation. Strong leadership in guiding teams, ensuring clarity of roles, and aligning project outcomes with strategic goals.

● Recognized with the Key Contributor award for outstanding contributions as Program Manager overseeing Web Application projects.

● Has been honored with the People Manager Award on four separate occasions

● Served as a member of the initial Dell pilot group for adopting Agile methodology, acknowledged for successfully completing the project.

● Played a role in:

o Advancing Dell's corporate sustainability initiatives.

o Supporting Dell's talent teams.

● Recognized with numerous 'Summit' awards for consistently delivering on time and providing crucial support for production deployments.

● Part of the core committee team to study PM Methodologies in organization, identified the pain points, suggested changes to both process and system, and presented the findings to the leadership teams.

· Net 4.5

· PHP

· Java

· SQL

· Mongo DB

· Azure DB

• Compliance Audits: Conducting regular audits to ensure that projects comply with organizational policies, industry standards, and regulatory requirements. This includes reviewing project documentation, processes, and deliverables.
• Quality Assurance Processes: Implementing QA processes to monitor and improve the quality of project deliverables. This involves setting quality standards, conducting reviews and inspections, and ensuring adherence to quality plans.
• Performance Reviews and Metrics: Measuring project performance against predefined metrics and benchmarks. Regularly reviewing project progress, deliverables, and outcomes to ensure they meet quality expectations and identifying areas for improvement.
• Risk and Issue Management: Identifying and assessing potential risks and issues related to project quality. Ensuring that there are mechanisms in place to address and mitigate these risks and maintaining a focus on continuous quality improvement.
• Continuous Improvement and Feedback Loops: Establishing feedback loops to capture lessons learned and best practices from completed projects. Using this feedback to refine quality standards, processes, and methodologies, thereby enhancing future project performance and quality.
• Led the development of WBS and Gantt charts using costing information as needed.Drove the successful execution of project in compliance with cost parameters and high-quality deliverables.
• Developed bi-weekly project plans, created different reports, and kept the plan up to date.

1. DSA - Dell Sales Application
2. OEP – Order Experience Platform
3. Customer Tool Kit
4. Yoda

Client: Dell Core Sales
Tech Stack: .Net Core, React JS, SQL Server, Bootstrap
Role: Technical Program Manager

Description: As the Technical Program Manager for the Dell Sales Application (DSA) project, I led a team in the development and enhancement of an internal sales application designed to streamline and optimize the sales processes for Dell’s Core Sales division.

Responsibilities:

• Project Leadership: Directed a cross-functional team of developers, QA testers, and business analysts, ensuring that project milestones were met on time and within budget.
• Technical Oversight: Oversaw the implementation of .Net Core for backend services and React JS for the frontend, ensuring high performance and scalability.
• Resource Allocation: Managed the allocation of human, financial, and technological resources to optimize efficiency and productivity.
• Risk Management: Identified potential risks, developed mitigation strategies, and ensured proactive resolution to avoid project delays.
• Performance Tracking: Utilized key performance indicators (KPIs) and dashboards to monitor project progress and report status to stakeholders.
• Quality Assurance: Established and maintained standardized project management methodologies and quality assurance processes to ensure consistency and adherence to best practices.

Achievements:

• Successfully integrated SQL Server to enhance data management and retrieval, improving overall system efficiency.
• Delivered the project ahead of schedule, resulting in increased sales productivity and user satisfaction.

Client: Dell Customer Care
Tech Stack: .Net Core, React JS, SQL Server, Bootstrap
Role: Technical Project/Release Manager

Description: In the role of Technical Project/Release Manager for the Order Experience Platform (OEP), I was responsible for the development and deployment of a platform aimed at enhancing the customer order experience for Dell’s Customer Care division.

Responsibilities:

• Release Management: Coordinated multiple release cycles, ensuring smooth deployments with minimal disruption to users.
• Project Coordination: Managed project timelines, budgets, and resources, keeping all stakeholders informed of progress and any potential issues.
• Technical Guidance: Provided technical oversight for the use of .Net Core and React JS, ensuring the application met performance and usability standards.
• Governance and Compliance: Implemented governance structures to ensure adherence to processes, policies, and standards.
• Stakeholder Communication: Maintained open lines of communication with stakeholders, providing regular updates and managing expectations.

Achievements:

• Enhanced the customer order experience through a more intuitive and responsive platform, resulting in higher customer satisfaction scores.
• Successfully managed multiple releases with zero critical post-deployment issues.

Client: Dell Operations
Tech Stack: PHP, MySQL, Bootstrap, CSS3
Role: Project Manager

Description: As the Project Manager for the Customer Tool Kit project, I led the development of a toolkit designed to support Dell Operations in managing Dell parts and accessories for customer-related processes efficiently.

Responsibilities:

• Project Planning and Execution: Developed comprehensive project plans, timelines, and budgets, ensuring all project objectives were met.
• Team Management: Led a team of PHP developers, database administrators, and UI/UX designers, fostering a collaborative and innovative team culture.
• Quality Control: Ensured the application met quality standards through rigorous testing and validation processes.
• Resource Management: Allocated and managed resources effectively to meet project demands and deadlines.
• Risk Assessment: Conducted regular risk assessments and implemented mitigation strategies to ensure project success.

Achievements:

• Delivered a robust toolkit that streamlined customer operations, reducing processing time by 25%.
• Implemented Bootstrap and CSS3 to enhance the user interface, resulting in a more user-friendly and visually appealing application.

Client: Dell Operations
Tech Stack: HTML5, CSS3, React Angular 6, TypeScript, MongoDB
Role: Project Manager

Description: As the Project Manager for the Yoda project, I was responsible for overseeing the development of an internal application aimed at tracking third party orders within Dell Operations.

Responsibilities:

• Project Oversight: Managed the end-to-end project lifecycle, from initial planning through to deployment and post-launch support.
• Technical Coordination: Coordinated the use of modern technologies such as React Angular 6, TypeScript, and MongoDB to build a high-performance application.
• Stakeholder Engagement: Worked closely with stakeholders to define project requirements and ensure alignment with business goals.
• Performance Monitoring: Tracked project performance using KPIs, dashboards, and regular status reports.
• Continuous Improvement: Fostered a culture of continuous improvement by implementing Agile methodologies and incorporating feedback loops.

Achievements:

• Successfully launched the Yoda application, which enhanced operational efficiency by automating key processes and reducing manual intervention.
• Achieved a seamless integration with existing systems, thanks to the use of TypeScript and MongoDB for robust data handling and application performance.