Summary
Overview
Work History
Education
Skills
Websites
Certification
Rewardsandrecognition
Timeline
Generic

DEEPAK SAIN

Summary

I am a skilled supply chain professional with over 5 years of experience in logistics, warehouse operations, and process excellence within FMCG, retail, and e-commerce sectors. I excel at optimizing supply chains, managing large-scale logistics, and utilizing data analytics for inventory and process improvements. My expertise in Power BI and Tableau enhances my ability to deliver actionable business insights.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supply Chain Analyst

EXPLEO GROUP
04.2023 - 10.2024
  • Oversaw logistics operations, warehouse management, and inventory control, ensuring smooth operational flow and compliance with organizational goals
  • Successfully managed daily volumes of 4,000+ shipments, coordinating timely pickups from the warehouse and tracking deliveries via 3PL vendors to achieve 99% on-time delivery
  • Monitored key KPIs for 3PL vendors, implemented load balancing strategies, and analyzed data to enhance performance, achieving a 15% improvement in operational efficiency and reconciling 100% of return shipments
  • Maintained a 95% inventory accuracy rate by implementing rigorous auditing practices and real-time tracking systems, aligning with customer standards
  • Increased warehouse productivity by 20% through systematic KPI tracking and process optimization based on data-driven insights
  • Cultivated and maintained strong relationships with suppliers and vendors, achieving 100% adherence to SLAs and fostering collaborative partnerships
  • Improved customer satisfaction to 96% by ensuring timely order fulfillment, prompt issue resolution, and maintaining high service quality standards
  • Successfully implemented two Warehouse Management System (WMS) projects for the Primark client, streamlining operations and boosting efficiency
  • Leveraged tools like SQL and Power BI to extract and analyze data, delivering actionable insights that improved KPIs by 18% and supported strategic decision-making

Assistant Manager

ODICEA DISTRIBUTION INDIA PVT. LTD.
05.2022 - 02.2023
  • Managed DC operations, including inbound, outbound, inventory, order fulfillment, and dispatch (B2B) for a 1.5 lakh sq
  • Ft
  • Warehouse
  • Improved inventory accuracy from 76% to 89% through demand and supply forecasting
  • Increased order fulfillment rate from 80% to 98%, enhancing productivity and customer satisfaction
  • Used ABC and FSN techniques for inventory analysis and stock optimization
  • Streamlined warehouse processes, reducing manpower costs by ₹1.2 Cr annually
  • Coordinated with 8 buyers and 20 vendors to procure 2,500 SKUs, ensuring high OTIF and fill rates
  • Monitored key warehouse metrics, achieving GRN (98%), order fulfillment (98%), WH capacity utilization (75%), OTD (100%), and pick & pack accuracy (95%)
  • Planned and managed transportation and storage of goods, ensuring timely dispatch and safety compliance
  • Conducted quarterly and monthly cycle counts, maintaining inventory accuracy and compliance
  • Liquidated dead inventory, recovering ₹8 lakhs in funds
  • Investigated warehousing issues, identified root causes, and implemented corrective actions to improve operations

Senior Operations Executive

FLIPKART INDIA PVT LTD
07.2021 - 04.2022
  • Strategically managed picking, packing, sortation, distribution, and logistics for a 5 lakh sq
  • Ft
  • Warehouse
  • Oversaw 50,000+ SKUs across diverse categories, including electronics, garments, household items, cosmetics, and accessories
  • Managed daily distribution of 2.5 lakh shipments to 118 delivery hubs nationwide, including 63 local, 44 national, and 11 air connections
  • Defined and improved key metrics: BSNR (0.5%), CPD (0.03%), miss-route (0.02%), miss-sort (0.02%), breach, shrinkages (0.05%), pendency, and damage rates
  • Reduced bag missing cases from 8% to 2% by implementing a dashboard for monitoring bag transit between sort centers and transport grids
  • Maintained TAT and OTD for order processing, sorting, loading, and unloading operations
  • Conducted daily operations in ERP, FLO, and Hub systems for primary and secondary shipment segregation at both bag and shipment levels
  • Coordinated logistical and middle-mile operations with 3PL vendors, including BlueDart, Ecom Express, Delhivery, and DTDC
  • Ensured accurate reconciliation of shipment records, tracking, and delivery statuses to meet SLA requirements
  • Utilized TMS and other logistics software to enhance shipment visibility and customer satisfaction
  • Resolved real-time operational issues in coordination with stakeholders, reported to higher management, and maintained documentation
  • Mentored and managed a team of 200-250 outsourced staff, overseeing task allocation, duty assignment, and roster management

Assistant Manager – Operations

BRINKS INDIA PVT LTD
06.2019 - 07.2021
  • Planned and managed branch administration and daily technical and managerial activities
  • Served as second-in-line to the Regional Manager, overseeing North region service delivery and SLA performance across two lines of business for eight branches
  • Promoted and managed Rajasthan state operations with a team of 40 on-roll employees, ensuring operational efficiency
  • Managed billing processes for 12 banks and 20 vendors, ensuring accuracy and timely execution
  • Oversaw movement and vaulting of bullion inventories worth ₹100+ Cr (Gold and Silver), conducting regular audits for accuracy and compliance
  • Coordinated cross-functionally with central and regional teams to ensure smooth operations and resolve issues promptly
  • Maintained an 8-12 hour TAT window, enhancing performance by leveraging a ticket management system
  • Accountable for managing and controlling operational costs to achieve budgetary goals
  • Monitored and drove SLA adherence, improving productivity, customer satisfaction, quality, and safety metrics
  • Conducted process improvement and gap analysis using RCA techniques like Fishbone and 5Why to address operational inefficiencies
  • Managed window delivery and last-mile logistics with robust security measures and strategic planning
  • Analyzed performance data to identify trends, provide actionable insights, and focus on improvement areas
  • Reviewed Standard Work Instructions (SWIs) and processes to enhance security and efficiency
  • Acted as the SPOC between customers and stakeholders, addressing queries and resolving issues effectively
  • Successfully implemented the OPEX pilot project ‘Currency Management System,’ improving stock efficiency and addressing discrepancies and counterfeit issues
  • Implemented 5S practices in the Jaipur branch office to enhance organization and operational effectiveness

Customer Care Executive – Amazon Operation

TELEPERFORMANCE
07.2015 - 12.2015
  • Provided detailed information about products and services to customers, ensuring clarity and satisfaction
  • Maintained accurate records of customer interactions, transactions, complaints, comments, and actions taken
  • Followed up to ensure timely resolution of customer requests and satisfaction with outcomes
  • Escalated unresolved customer grievances and special requests to higher management for further investigation and resolution

Education

PGP - Data Science and Business Analytics

Great Lakes Institute of Management

PGDM - Operations and Supply Chain Management

ITM Business School
Navi Mumbai

B.Tech - Mechanical Engineering

Rajasthan Technical University
Kota, Rajasthan

Specialization - Power Plant Thermal Engineering

Synergem Institute

Skills

  • Supply Chain Management
  • Warehouse management
  • Logistics Management
  • IB and OB logistics
  • Mid and Last Mile logistics
  • Inventory Management
  • Inventory Control
  • Process Improvement
  • Order Management
  • Demand planning
  • Stakeholder management
  • Vendor management
  • Trendline forecasting
  • Statistical analysis
  • Supply chain analytics
  • Lean Six Sigma
  • 5S
  • Kaizen
  • Dashboard and storytelling
  • Time series
  • Moving average
  • Leadership

Websites

Certification

  • CSCMP Supply Chain foundations: Inventory Management professional certificate
  • CSCMP Supply Chain Foundations: Procurement Professional Certificate
  • CSCMP Supply Chain Foundations: Demand Planning Professional Certificate
  • Power BI for Data Analyst
  • Lean Six Sigma Green Belt
  • Auto Cad

Rewardsandrecognition

  • Awarded Gold trophy by Quality Circle Forum of India, Mumbai Chapter for presenting MBA Internship project.
  • Published research paper on 'Implementation of lean practices in hospitals to achieve operational excellence' in Supply Chain Pulse Journal, ITM Business School.
  • Paper presentation in All India Seminar on 'Nanotechnology Application' organized by The Institution of Engineers (INDIA) and MNIT, Jaipur.

Timeline

Supply Chain Analyst

EXPLEO GROUP
04.2023 - 10.2024

Assistant Manager

ODICEA DISTRIBUTION INDIA PVT. LTD.
05.2022 - 02.2023

Senior Operations Executive

FLIPKART INDIA PVT LTD
07.2021 - 04.2022

Assistant Manager – Operations

BRINKS INDIA PVT LTD
06.2019 - 07.2021

Customer Care Executive – Amazon Operation

TELEPERFORMANCE
07.2015 - 12.2015

PGP - Data Science and Business Analytics

Great Lakes Institute of Management

PGDM - Operations and Supply Chain Management

ITM Business School

B.Tech - Mechanical Engineering

Rajasthan Technical University

Specialization - Power Plant Thermal Engineering

Synergem Institute

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