DEEPAK SEKAR
Salem
Summary
Dynamic IT Support and SOC Operator with extensive experience at OWG, adept in Genetec and Lenel OnGuard 7.6 systems. Proven track record in troubleshooting and system monitoring, enhancing security protocols, and fostering team collaboration. Skilled in incident reporting and risk assessment, ensuring compliance and operational excellence in high-pressure environments.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
OWG
George Town
06.2023 - 06.2025
- Installed, configured, and maintained computer systems and peripherals.
- Troubleshot network connectivity problems, enhancing user experience and minimizing downtime.
- Collaborated with team members to resolve complex technical issues.
- Educated users on best practices for software applications and security, promoting safer computing habits.
- Ensured timely updates of software to maintain system integrity.
- Provided technical support to end-users on diverse software and hardware issues, ensuring swift resolution and user satisfaction.
- Developed and maintained user accounts, permissions, and access rights.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
Security System Operator Executive
OWG
- Experienced in operating and managing Genetec and Lenel OnGuard 7.6 security systems.
- Handled standalone security
- software configurations, monitored systems, and supported daily operations.
- Real time monitoring of CCTV, Alarms, and Access control systems.
- Detection and escalation of suspicious activities as per SOPs.
- Maintenance of daily logs, incident reports and dashboards.
- Coordination and response to onsite security incidents and with the security staff, vendors and internal teams.
- Ensuring compliance with security and emergency procedures.
Education
Diploma - Computer Science
IRT Polytechnic College
Tamil Nadu, India01-2023
Skills
- Genetec Security Platform
- Lenel OnGuard 76
- Standalone Security Systems
- Basic Networking Knowledge
- System Monitoring
- Troubleshooting
- Microsoft Office
- Communication & Team Collaboration
- CCTV monitoring
- Access control management
- Incident reporting
- Team collaboration
- Risk assessment
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge.
Timeline
IT Support Engineer
OWG
06.2023 - 06.2025
Security System Operator Executive
OWG
Diploma - Computer Science
IRT Polytechnic College