Overview
Work History
Timeline
Deepak Sengupta

Deepak Sengupta

South Dumdum,Kolkata

Overview

22
22
years of professional experience

Work History

Medical Interpreter and Business Analyst

Datamark Technologies Inc
Chennai
03.2021 - 12.2022
  • Worked as Medical Interpreter and Business Analyst Health care US at Datamark Technologies Inc Chennai from March 2021 – Dec 24 ( WFH)
  • Specialist Support Floor operations

Senior Associate – support

Amazon Development Centre India
Hyderabad
06.2020 - 12.2020
  • The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues.

Customer Service Representative

Synchrony Financial India
Hyderabad
04.2013 - 05.2020
  • Service calls from Customers based out of US
  • Solve queries and concerns on the call
  • Arrange for Services required by the Customers
  • Provide Customer with Product and Services information
  • Follow up on Customers inquiries and resolve
  • Recognize, document and alert the Supervisor of trends in Customers calls
  • Recommend Process Improvements.

Customer Service Executive

Wipro Ltd
Kolkata
10.2011 - 08.2012
  • Provide high-quality service to customers;
  • Receive inbound calls in a courteous manner;
  • Document process requirements and logs in Clarify (provisioning data)
  • Process orders and monitor them through online and manual systems;
  • Review all methods and procedures, etc. on a daily basis for updates;
  • Handle each customer inquiry by greeting customer properly, establishing rapport, conducting appropriate fact-finding, providing accurate and complete information, displaying professionalism, resolving inquiries, and meeting all commitments;
  • Track and report activities, errors, and progress on a regular basis;
  • Provide technical support during the implementation of services;
  • Take action by transferring proper escalations to customer care when necessary;

Senior Customer Service Executive

EXL (I) Ltd
Pune
04.2010 - 08.2011
  • Answering questions about a company's products or services.
  • Processing orders and transactions.
  • Resolving issues and troubleshooting technical problems.
  • Delivering information about a company's offerings.
  • Providing proactive customer outreach.

Financial Associate

Great Media Technologies Private Limited
Pune
01.2009 - 06.2009

The Holiday Inn
Mumbai
01.2001 - 12.2008

Timeline

Medical Interpreter and Business Analyst - Datamark Technologies Inc
03.2021 - 12.2022
Senior Associate – support - Amazon Development Centre India
06.2020 - 12.2020
Customer Service Representative - Synchrony Financial India
04.2013 - 05.2020
Customer Service Executive - Wipro Ltd
10.2011 - 08.2012
Senior Customer Service Executive - EXL (I) Ltd
04.2010 - 08.2011
Financial Associate - Great Media Technologies Private Limited
01.2009 - 06.2009
- The Holiday Inn
01.2001 - 12.2008

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Deepak Sengupta