Deepak Shankar Sonawane
Pune
Summary
Software Engineer with 3 years 8 months of experience in providing L3 support and automation for a telecom CRM application at Amdocs. Solid background in mechanical engineering and a Post Graduate Diploma in Advanced Computing (PG - e-DAC). Skilled in Java, SQL, Python, and Unix. Experienced in identifying defects, automating operational tasks, and collaborating with cross-functional teams to ensure system reliability. Eager to leverage my experience and skills in new and challenging opportunities.
Overview
4
4
years of professional experience
Work History
Software Engineer - Telecom CRM (L3 Support & Automation)
Amdocs
11.2021 - Current
- Provide Level 3 (L3) support for a telecom CRM application, focusing on defect identification, root cause analysis, and resolution.
- Collaborate with cross-functional teams to analyze and troubleshoot production issues, ensuring minimal downtime and optimal system performance.
- Design and develop automation scripts in Python to reduce SRE (Site Reliability Engineering) toil, enhancing operational efficiency.
- Utilize SRE platforms to implement monitoring solutions and automate daily operations tasks, contributing to system reliability and scalability.
- Write SQL queries and use Unix-based tools to support data extraction, validation, and log analysis during issue investigation and automation development.
Education
Post Graduate Diploma - Advanced Computing (PG - e-DAC)
C-DAC
Pune05.2021
Bachelor of Engineering - Mechanical Engineering
Sinhgad College of Engineering
Pune, Maharashtra01.2020
Diploma - Mechanical Engineering
Government Polytechnic
Pune01.2017
High School -
New English School
Nhavi, Maharashtra01.2014
Skills
- Java and J2EE
- Python programming
- HTML, CSS, and JavaScript
- SQL and MySQL querying
- Oracle database management
- Root cause analysis
- Automation scripting
- Production troubleshooting
- Data validation
- Operational efficiency strategies
Projects
College Management System, J2EE, 1 Month, Developed an integrated web application for managing various academic and non-academic activities of a college. The system is accessible to students and faculty via internet-enabled devices.
Achievements Extra Curricular
Selected for Ansys Course in collaboration with TUV India Pvt. Ltd., Pune.
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and belief.
Timeline
Software Engineer - Telecom CRM (L3 Support & Automation)
Amdocs
11.2021 - Current
Post Graduate Diploma - Advanced Computing (PG - e-DAC)
C-DAC
Bachelor of Engineering - Mechanical Engineering
Sinhgad College of Engineering
Diploma - Mechanical Engineering
Government Polytechnic
High School -
New English School
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