Deepak Kaushish Sharma

• Helped identify reasons for Cloud Kitchen business’ stagnated growth and proposed to solve by way of introducing automation, platform integration, menu-engineering and expansion resulting in an uplift of 30% in customer conversions and 20% in average-order-value.
• Launched product-led initiatives to reduce order-flow-time by 50%, thereby allowing for quick order fulfillment and customer satisfaction.
• Revamped suppliers’ pipeline by centralizing the network of Supply Chain, procurement, photography, infra, ingredients suppliers to help launch new brands with an average of 10 days vs 60 days earlier.

• Led platform-improvement-initiative across foodpanda and foodora markets to increase go-live quality from 60% to 99% and conversions from 10% to 34% through menu-stack overhaul to offer consumer-friendly construct and experience.
• Successfully created >100K vendors and >100K promotions with 60% less headcount and FTE cost at >99% quality through automation, processes and audit mechanisms.
• Reduced vendor’s go-live Turnaround time from 60 to 5 days through pre-activated vendor onboarding kits.

• Automated processes to help in quicker shortlisting of university selection and this along with other initiatives and process revamps, delivered a satisfaction score of >85%.

• Social network-based eCommerce model for fashion merchandise.
• Grew to 10K followers and clocked revenue of 10m INR.

• Improved Consumer and SMB website go-live Quality by 25% across EMEA and sustained at >96% quarter-on-quarter.
• Spearheaded Ri1 project to reduce repeat calls on Top-call drivers from 28% to 12%.
• Introduced Infinite Care Project to handle-in-place the Technical support issues helping reduce transfers by 18%.

Sr. Faculty, Computer Science teaching the students of M.Sc. (Computer Science) & M.C.A

• Led and prepared lectures for AI, Operating System, Graphics and Computer Networks classes.
• Assisted and identified at-risk students to eliminate student barriers to learning.