DEEPAK SHARMA

• Managed large-format electronics store of 11,000 sqft with over 30 direct reports.
• Oversaw staff scheduling and training to optimize team performance.
• Enhanced customer service standards through targeted training initiatives.
• Analyzed sales data to identify trends and adapt merchandising strategies.
• Recruited, trained, and supervised new employees for operational efficiency.
• Resolved customer complaints promptly to maintain satisfaction levels.
• Prepared monthly reports detailing sales figures, expenses, and profits.

Managed business generating approximately 11 crores annually.

• Achieved sales goals through training, mentoring, and motivating sales staff.
• Ensured exceptional customer service to maintain high levels of satisfaction.
• Analyzed sales reports and market trends to uncover growth opportunities.
• Provided regular performance reports to senior management on store operations.
• Oversaw daily operations across multiple retail locations for pet products.
• Developed and executed staff training programs to enhance team effectiveness.
• Coordinated inventory management to maintain product availability across stores.

• Developed business strategies to enhance customer engagement, boost store traffic, and optimize profitability.
• Achieved sales targets by training and mentoring sales staff while providing constructive feedback.
• Ensured exceptional customer satisfaction through consistent service excellence.
• Managed store administration while maintaining compliance with policies and procedures.
• Analyzed buying trends and customer needs to inform strategic decisions.
• Proposed innovative initiatives to expand market share effectively.
• Conducted performance appraisals to identify training needs and facilitate career development.

• Independently managed daily operations of family-run apparel retail store.
• Implemented stock management and promotional strategies, boosting walk-ins and sales.
• Supervised staff while handling purchasing and vendor management tasks.
• Maintained strong customer relationships, contributing to high retention rates.

• Maintained store SOPs, ensuring compliance and operational excellence.
• Managed flagship store, driving sales and customer engagement.
• Achieved monthly sales targets through strategic planning and execution.
• Exceeded store NPS targets by delivering exceptional service experiences.
• Displayed promotional offers and materials to enhance customer visibility.
• Maintained accurate statistical and financial records for performance tracking.
• Addressed customer queries and complaints while supervising staff effectively.

• Foster effective customer relations to enhance section sales and oversee team scheduling and product questions
• Assisted customers in product selection and provided tailored recommendations.
• Demonstrated product features to enhance customer understanding and engagement.