Deepak Sharma
Faridabad,Haryana
Summary
PMP® certified Experienced project manager offering 16 years of experience in all phases of diverse technology projects.
Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
Overview
3
3
Certifications
5
5
years of post-secondary education
16
16
years of professional experience
Work History
Lead Project Manager
BT Global India
Gurugaon, Haryana
12.2016 - Current
- From Leads, manages and monitors the successful delivery of IT Infra projects for Global customers Well versed with Agile methodology in managing projects and Programs Relationship management of all key clients in a challenging environment, including senior stakeholders and Management for regular contractual meetings.
- Reviewing Forecasting / Budgets to ensure profitability.
- Service Level Management review SLA & SLO to enhance service delivery for projects.
- Review of Customer Satisfaction scores/customer feedback and implement / review process to enhance customer satisfaction Run the Delivery Excellence initiative & New technology rollout etc.
- People Leadership of 20+ Project Managers.
Senior Project Manager
Ericsson Global India
Noida, Uttarpradesh
12.2010 - 11.2016
- Executed projects and acted as senior project manager for Global customer on Network,Voice and Security space
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Maintained strict budgetary control on projects ranging from ${50K}to $[22M] and working with project teams to track costs and control expenditures without sacrificing quality.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
Systems Engineer
Wipro Technology
Pune, Manarastra
09.2007 - 12.2010
- As part of Offshore Technical Support Team of a leading UK
Telecom Service Provider, responsible for providing technical
support to the Telecom clients across the globe and to
solving the issues within the defined SLA.
• Worked as 2nd Line Support for PBX Products like Nortel,
Siemens,Ericsson.
• Test Lab setup for investigating complex issue.
• Implemented problem management techniques for securing
stability in Operations.
• Awarded Employee of the Quarter Awards couple of times for
my contribution in Service Improvement plans.
• Mentorship of new on boarded resources
Technical Support Engineer
HCL
New Delhi, New Delhi
12.2004 - 08.2007
- Worked as Level 2 support for Ericsson MD110 and MXONE Telephony switch in NCR Region.
- Installation & programming of Ericsson MD110, MXONE Switches and Ericsson BP250, BP50 EPABX.
- Installation of Video Conferencing Machine of Tandberg & Aethra.
- Up gradation of Ericsson switches and video conferencing machine.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Government College
Haryana 06.1999 - 06.2002
MBA - IT Operations
Sikkim Manipal University
Faridabad 04.2014 - 05.2016
Skills
TCP/IP
undefinedAccomplishments
- As a part of Continuous Service improvement, Revamped the
entire process for Moving new services to Network Operation Center to realized below benefits:
-Reduced cycle time for handover
-Better governance and management of services.
-On time revenue realization for 95% of the Delivery requests
Introduced E2E feedback system on each delivery request to
enhance customer satisfaction and drive improvement
- Built team on new technology (Skype for business) from hiring
of resources to their onboarding trainings and golive to support
business.Project duration was 1.5 Years covering multi technology areas like Enterprise voice,Skype of Business, Video Conferencing solution
Certification
PMP
Timeline
Lead Project Manager
BT Global India
12.2016 - Current
MBA - IT Operations
Sikkim Manipal University
04.2014 - 05.2016
Senior Project Manager
Ericsson Global India
12.2010 - 11.2016
Systems Engineer
Wipro Technology
09.2007 - 12.2010
Technical Support Engineer
HCL
12.2004 - 08.2007
Bachelor of Science - Electrical, Electronics And Communications Engineering
Government College
06.1999 - 06.2002
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