Deepak Sharma
VOIP Engineer
Gurgaon, Haryana, India,Haryana
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Sr. Tech Support Engineer/ Asterisk Developer, Sr. Tech Support Engineer
BTBIZ Pvt. LTD
, Haryana
11.2023 - Current
- Developing Customized Solution On Asterisk IP-PBX
- API Integration with CRM like salesforce and Zoho CRM
- Improving ASR ACD with CDR analysis for overseas traffic
- Leading Team of 15 Members managing Dialer and IP-PBX
- End to End presales and after sales Tech Support
- R&D with new feature and deploying in them in real time environment
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
Sr. VoIP Technal Support Engineer
Tellusys Info. Pvt. Ltd
Gurgaon, Haryana
08.2020 - 11.2023
- Admin support, ADDS Windows Server 2012
- IP-Firewall, Office 365 (Exchange, Teams), OS Windows + MacOS
- New hardware deployment, and application updates
- Security patch deployment, software/hardware issue resolution
- Remote and in-person support, Desktop Central tools
- Help Desk query resolution
- Staff and client support with 99.99% availability
- Interviewing and training new staff, Tech team lead role
- VoIP
- Asterisk 13.20.0, Dial plans, SIP configuration
- FreePBX, Linux OS, Firewall-IP tables configuration
- Configuring SIP trunks (IP and Userbase), GSM-Gateways
- Integration of webhook APIs with Asterisk AGI-Scripts
- Ulaw, Alaw & Gsm codecs, Wireshark packet tracing
- Debugging SIP traces with PCAP file, channel management
- Server Management
- Local/Cloud Server creation and management
- Daily backup with R-Sync on Linux
- VPS on Centos 8 with Public IP addresses
- IP Config, FTP client management, routine backup scripting
- Disk cleanup scripts, efficient Disk Management
- Installing and mounting new drives, OS installation, RAID
- AWS
- Instances hosting, creation, Security Groups, and more
- Networking
- Microtik router, Traffic control, BGP routing
- Bandwidth monitoring, Packet Loss monitoring
- Lease line troubleshooting, Firewall Management with BGP
- Public IP Advertisements
- Vendor Management
- Coordination with overseas and local PRI/LL providers (TATA Airtel, JIO)
- Database
- MariaDB, MySQL, disaster management
- Repairing corrupt databases, changes in Database.
Network Support Executive
Securelynkx Networks Pvt. Ltd
Dwarka, New Delhi
09.2018 - 02.2020
- Networking and R&D, Configuring different routers (AP, WIFI)
- Research and development with new apps and technologies
- NOMADIX Network Management with DHCP for manual IP control
- Managing different sites with 99% uptime
- Admin Support
- ADDS Windows Server 2012
- IP-Firewall, Office 365 (Exchange, Teams), OS: Windows + MacOS
- Deploying new hardware, upgrading machines
- Updating applications, deploying security patches to OS
- Resolving software and hardware issues remotely and in-person
- Remote support tools: Desktop Central, Bomgar
- Help Desk query resolution
Education
Master of Computer Application(MCA) -
Maharishi Dayanand University
Gurgaon 08.2018 - 06.2021
Bachelor of Computer Application(BCA) -
Maharishi Dayanand University, Board of Secondary Education
Gurgaon 08.2015 - 06.2018
Skills
- AWS
- EC2 Instances, Security Groups, S3 buckets, Load balancer
- AMIs, Hosting, Deployment
- Server Management
- Cloud Server Deployment and management
- IP-Tables, FTP clients, Backup scripting, Cronjobs
- Vendor Management:
- Coordination with overseas vendors for good traffic
- Management
- Database
- MariaDB, MySQL, disaster management
- Repairing corrupt databases, change in Database
- Languages
- PHP , HTML Bin Bash Shell Scripting
- SKILLS AND PROFICIENCIES
- VOIP, Asterisk, CODECs, SIP, TCP, UDP, TLS
- IP-PBX, Predictive/Progressive Dialler, VICI Dialler
- VOS 3000, Free-switch, Free-PBX, Peeredge
- Linux/Unix, Azure, AWS, Windows 365, Desktop Central, Bomgar
- Teamwork, multitasking, RCA, Training
- Firewall, Routing Switching, Networking
- HTML, PHP, Shell-Scripting, Linux, APIs
- Software Testing, Deployment and maintenance, WireShark
Interests
Cricket, Badminton
Cooking
Travelling, Exploring
Tech News
Timeline
Sr. Tech Support Engineer/ Asterisk Developer, Sr. Tech Support Engineer
BTBIZ Pvt. LTD
11.2023 - Current
Sr. VoIP Technal Support Engineer
Tellusys Info. Pvt. Ltd
08.2020 - 11.2023
Network Support Executive
Securelynkx Networks Pvt. Ltd
09.2018 - 02.2020
Master of Computer Application(MCA) -
Maharishi Dayanand University
08.2018 - 06.2021
Bachelor of Computer Application(BCA) -
Maharishi Dayanand University, Board of Secondary Education
08.2015 - 06.2018
Summary
Competent Engineering professional offering foundation in engineering project management and design. History of success in performing load and cost calculations and establishing clear parameters. Detail-oriented with strong knowledge of Asterisk and VOIP.
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