DEEPAK SHARMA
Manager - Data Analytics & Management
Jaipur
Summary
Profile Summary - Talented professional with years of national and international work experience. As a driven and dedicated Business Management post-graduate, I aim to utilize my expertise in organizational skills, team leadership, and excellent client relations to propel success in your organization. With a steadfast commitment to achieving objectives and a firm grounding in business strategy, I am ready to deliver significant impact. I am pursuing a challenging role where I can drive company growth and success while advancing my professional development.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Manager – Data Analytics & Management
Nirvana Gems & Jewels (Juwelo.de)
04.2019 - Current
- Creating listings for Germany's biggest jewellery website “Juwelo”.
- Providing detailed information about product and positioning on Juwelo website.
- Communicating with all the vendors in order to process shipments and assisting them in production & shipment related issues.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Checking invoices of shipped orders and sharing with concerned teams for further processing.
- Overseeing quality check process to make sure that it meets Juwelo's standard quality guidelines.
- Sharing inputs to enhance visibility of the products on website and get more sales.
- Helping in scheduling “Live” shows on the website.
Assistant Manager -Quality
Teleperformance (Amazon.co.uk)
01.2016 - 03.2019
- Leading a team and handling business requirements for Amazon.co.uk
- Analyzing data as per the QC tools and presenting it to various teams.
- Participating in client meetings and setting team goals as per business requirement.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development
- Assisted in recruiting, interviewing, hiring, and on-boarding of new employees to maintain adequate staffing levels.
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Academic Counselor
Millennium Computer Education
01.2015 - 12.2015
- Assisting in managing schedule, student payroll and study programs.
- Provide guidance to students on academic goals & career selection.
- Managing orientation, training and relocation for new students/faculties.
- Collaborate with faculty to conduct new student workshops.
- Assisting in updating lesson content and instruction methodology.
- Promoted positive campus culture by actively participating in school events and community outreach initiatives.
- Supported the development of peer mentoring programs, fostering a sense of community and shared responsibility for student success.
- Served as a liaison between the school, families, and outside agencies to ensure access to all available resources for student success.
Direct Marketing Advisor
Rogers Communications
07.2013 - 12.2014
- Delivering world-class customer service, build customer satisfaction, Contribute to Rogers' knowledge assets through the Knowledge Management.
- Meeting sales targets and maximizing ROI on marketing efforts, continually tracking campaign performance and adjusting tactics as needed.
- Increased customer engagement by developing targeted marketing campaigns for specific demographics.
- Enhanced brand awareness through the creation and distribution of compelling marketing materials.
- Performing need based analysis to support clients with various products and services
- Responding to billing inquiries, assisted in technical troubleshooting and performed rate plan analysis.
Education
Post-graduate in Business Management -
Lambton College of Applied Arts And Technology
ON, Canada 01.2012 - 05.2013
Bachelors of Business Administration -
Apex Institute of Management And Science
Jaipur, India 07.2008 - 05.2011
Skills
Analytical Skills
Operations Management
Business Administration
Communication skills
MS Office proficient
Electronic data interchange
Client relations
Customer Service
Management Information System
Team management
Problem solving & training
Timeline
Manager – Data Analytics & Management
Nirvana Gems & Jewels (Juwelo.de)
04.2019 - Current
Assistant Manager -Quality
Teleperformance (Amazon.co.uk)
01.2016 - 03.2019
Academic Counselor
Millennium Computer Education
01.2015 - 12.2015
Direct Marketing Advisor
Rogers Communications
07.2013 - 12.2014
Post-graduate in Business Management -
Lambton College of Applied Arts And Technology
01.2012 - 05.2013
Bachelors of Business Administration -
Apex Institute of Management And Science
07.2008 - 05.2011