Deepak Sharma
Sales/Service Coordinator
North Delhi,New Delhi
Summary
To build a career in Administrative and Coordinative Operational Sales/Service work and enhance my working capacities, profession skills, business Efficiencies and to serve my organization in best possible way with sheer determination and commitment.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Sales/Service Co-ordinator
ALLENGERS MEDICAL SYSTEMS LTD
NEW DELHI
07.2019 - Current
- Optimize service and support planning, scheduling, assignment, and dispatching.
- Update and manage the service schedule in a timely and accurate manner.
- Coordinate, communicate, and work cross-functionally with other teams in the service.
- Plan and communicate on assignments in advance.
- Identify resource needs/shortages/excess.
- Assign and dispatch field agents with the right skills to a work order, in alignment with service levels and severity.
- Ensure and check if field agents are equipped with the required parts to perform field service visits.
- Work closely with the supply chain department to provide input for parts planning, orders, and delivery.
- Inform customers and confirm appointments.
- Inform stakeholders about any unplanned activity.
- A) Planning & Scheduling
- Dispatch and monitoring
- Reporting and invoicing sub-contractors
- IT skills – Pack Office, highly proficient CRM and SAP (planning, automated scheduling, assignment and dispatching, monitoring)
- Have basic technical knowledge about biology, instruments and software, reagents, consumables, and assay applications.
- Key Deliverables:
- Preventive Maintenance on time
- Field agent Utilization rate
- Service Appointment refusal (%)
- Knowledge of the company's portfolio
- Knowledge about customer's entitlement
- Knowledge about customer.
Executive
TITAN BIOTECH LIMITED
New Delhi
07.2018 - 06.2019
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Streamlined office operations by implementing efficient administrative processes and procedures.
Education
B. A - Arts
SOL (DU)
New Delhi 06.2013 - 05.2017
Skills
- MS Office
- Internet
- Data Entry
- English Typing
- CRM
- SAP-ERP
Biological instruments
Software
- Effective multitasking
Learning And Strengths
- Like to take up challenges and work with schedules & deadlines.
- Quick in learning from mistakes.
- Always anxious to learn new things.
- Sense of responsibilities and duties.
- Very strong values and ethics.
Relevant Experience
6.5 Years
Preferred Functional Area
Service, Back Office/coordination Administrative Operations Skills
Personal Information
Date of Birth: 01/06/95
Disclaimer
I hereby declare that the facts given in resume are correct to best of my knowledge and belief.
Educational Records
- Matriculation, CBSE, 05/10
- Intermediate, CBSE, 05/12
- B. A, SOL (DU), 05/17
Timeline
Sales/Service Co-ordinator
ALLENGERS MEDICAL SYSTEMS LTD
07.2019 - Current
Executive
TITAN BIOTECH LIMITED
07.2018 - 06.2019
B. A - Arts
SOL (DU)
06.2013 - 05.2017
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