DEEPAK SHINDE
Operation And Service Manager
Pune
Summary
Service Operation Manager with experience coordinating service operations, inventory management, and budget tracking for property support teams. Coordinates maintenance follow-up for 800 properties, supply checks, and processes 26–50 invoices per month, resolving 15+ service issues per week to keep service delivery steady and customer issues resolved quickly. Supports face-to-face and phone service with a focus on prompt responses and reliable upkeep.
Overview
10
10
years of professional experience
Work History
Service Operation Manager
Nestaway Technologies Pvt LTD
03.2018 - Current
- Managed service operations to improve customer satisfaction and optimize team performance.
- Coordinated with vendor for timely repairs and upkeep of properties, ensuring operational continuity.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coordinated with maintenance teams to ensure timely repairs and upkeep of properties.
- Oversaw inventory management of service supplies and equipment for efficient operations.
- Resolved customer issues with knowledgeable and friendly service, leading to enhanced customer satisfaction.
- Checked office stock to determine supply levels and maintain inventory.
Softwater Devloper Intern
Leanquality Solutions India Pvt. Ltd
05.2017 - 04.2018
- Developed and tested software applications using .Net and css, improving application functionality and user experience.
- Collaborated with senior developers to identify and resolve technical issues, ensuring code reliability and performance.
- Assisted in designing and implementing user-friendly interfaces for web applications, enhancing overall usability.
- Participated in daily stand-up meetings, providing updates on project progress and challenges.
Sales Executive
IDBI Bank
04.2016 - 05.2017
- Conducted market research to identify and capitalize on new sales opportunities and trends.
- Conducted market research to identify new sales opportunities and trends.
- Processed documentation and assisted with customer queries to achieve CASA account targets.
- Required CASA account target, complete timely, process documentation, and help with customer queries.
Education
Bachelor of Education - Computer Engineering
VACOE
Ahmednagar04-2016
Diploma - Computer Engineering
NMVP
Pune07-2010
Skills
Service operations
Inventory management
Budget tracking
Vendor management
Schedule management
utility management
Customer relationship management
Client account management
Service scheduling
Estimating and quoting
Timeline
Service Operation Manager
Nestaway Technologies Pvt LTD
03.2018 - Current
Softwater Devloper Intern
Leanquality Solutions India Pvt. Ltd
05.2017 - 04.2018
Sales Executive
IDBI Bank
04.2016 - 05.2017
Diploma - Computer Engineering
NMVP
Bachelor of Education - Computer Engineering
VACOE