Priyanka N.P Singh
MUMBAI
Summary
Dedicated and customer-focused Sales Assistant with over 1.1 years of experience in the apparel and value format retail sector. Proficient in delivering exceptional customer service, driving sales, and maintaining an organized and inviting store environment. Adept at product merchandising, inventory management, and handling transactions efficiently. Committed to supporting team goals and enhancing customer satisfaction through proactive engagement and tailored recommendations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Assistant
BIBA
MUMBAI
2024.05 - Current
- Greeted customers upon entering the store to ensure they had a positive shopping experience.
- Assisted in creating displays to promote products.
- Maintained a neat and orderly appearance of the store merchandise.
- Informed customers about current promotions and discounts.
- Assisted with weekly inventory management tasks such as counting stock, restocking shelves and verifying shipments.
- Identified customer complaints or issues and provided prompt solutions to resolve them.
- Organized clothing racks according to size, color, style or other criteria for easy identification by customers.
- Implemented promotional strategies to increase sales volume through effective merchandising techniques.
- Collaborated with team members on special projects related to marketing campaigns or store events.
- Conducted visual inspections of all incoming merchandise for damages or defects prior to displaying it on the sales floor.
- Fostered relationships with existing clients by providing excellent customer service.
- Analyzed sales data reports regularly in order to identify trends in customer buying habits.
- Utilized POS systems efficiently while ensuring accuracy during checkout processes.
- Tracked down hard-to-find apparel items for customers who requested them.
- Provided advice on fashion trends in order to help customers make informed decisions when purchasing apparel items.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Implemented store visual standards with proper product placement and advertisement displays.
Senior Sales Executive
MINISO
Mumbai
2023.06 - 2024.04
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers of in-store promotions or pricing specials.
- Recommended, selected, located and obtained products to meet customer needs.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Education
HSC - COMMERCE
SUNGRASH JR. COLLAGE
MUMBAI2022-03
SSC -
SARVODAY VIDAYALY
MUMBAI2020-03
B.COM - COMMERCE
VIDAYANIKETAN DEGREE COLLAGE
MUMBAISkills
- Sales expertise
- Goal-Oriented
- Loss Prevention
- Retail Merchandising
- Store Organization
- Inventory Management
- Positive Customer Engagement
- Time Management
- Effective Communication
- Meeting Sales Goals
- Merchandising proficiency
- Display building
- Visual Merchandising
- Processing payments
- Complex Problem-Solving
- Cash Register Operation
- Opening and closing procedures
- Product Merchandising
- Inside and outside sales
- Product management and pricing
- Stock management
- SAP understanding
- SAP software use
Certification
- TALLY ERP.9
Languages
Hindi
First Language
English
Advanced (C1)
C1
HOBBIES
- DRAWING
- EATING
- TRAVELLING
Timeline
Sales Assistant
BIBA
2024.05 - Current
Senior Sales Executive
MINISO
2023.06 - 2024.04
HSC - COMMERCE
SUNGRASH JR. COLLAGE
SSC -
SARVODAY VIDAYALY
B.COM - COMMERCE
VIDAYANIKETAN DEGREE COLLAGE
- TALLY ERP.9
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