DEEPAK SINGH

● Manage all operations related to ES (Express Store) for Blinkit - full ownership of the express stores operational SLA and metrics.
●Led all aspects of express stores operations including inbound, inventory, last mile operations, manpower management, rostering and training.
●Ensured implementation and adherence to all SOPs as part of express stores operations.
●Performance monitoring and collaborating with operation teams on operational/customer experience metrics, including root cause analysis of problems and planning corrective actions.
●Led, managed and motivated a full express stores team within a time-sensitive and demanding operational environment.
●Ensured safety & quality compliance across the premises.
●Expansion planning and budgeting.
●Communicated and negotiated with suppliers and vendors to land more profitable deals.
●Find cost-effective solutions for supply chain processes.
●Maintain supply chain inventory and records.
●Collaborate with other departments, such as Operations, Finance and other departments, to create effective business plans.
●Process enhancement improving SLA and rest factors.
●Analyzing supply chain data and performance.

• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Execute retail operations in the store and ensure adherence to all standard operating procedures of the company
• Lead, mentor and motivate a team of associates to deliver reliable services to customers, other colleagues
• Ensure that business strategies are implemented in the assigned store
• Manage and execute product promotion
• Exceed sales and customer satisfaction objectives
• Respond to customer complaints and concerns in a professional manner
• Manage Inventory, Dump & Shrink in the store.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Completed night audits and reports necessary for efficient business operation
• Secured lowest possible prices for clients by negotiating rates on travel, entertainment and other accommodations
• Confirms all batch reports and cross check with system to ensure minimum discrepancy
• Processes refunds
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Welcome guests upon their arrival and assign rooms
• Ensures loyal customers gets their loyalty benefits and credit their stay and nights to their loyalty account
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Up sell additional facilities and services, when appropriate
• Created and maintained calendars, itineraries and budgets for multiple guests at any given time
• Organized private tours and reservations as well as obtained tickets for theatre, concerts, sports or Broadway for guests.
• Organized transportation arrangements upon request from clientele, facilitating a seamless travel experience.

• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Analyze staff evaluations and feedback to improve the customer's experience
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
• Oversee health code compliance and sanitation standards
• Seek ways to cut waste and decrease operational costs
• Generate weekly, monthly, and annual reports
• Train interns and provide ongoing training for all staff
• Attend quarterly P&L meetings
• Creating and updating the wine list in coordination with chef and the food & beverage manager and recommending food and wine pairing
• Arranging restaurant according to their time and theme.
• Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
• Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
• Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.

• Created and managed project plans, timelines and budgets.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Evaluated customer needs and feedback to drive product and service improvements.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Addressed any concerns or issues raised by trainees promptly, ensuring a smooth learning experience for all participants.
• Streamlined the onboarding process for new trainees, reducing time to productivity.
• Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.
• Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
• Performed administrative functions, answering phones and filing paperwork in support of department.
• Supported organizational objectives with help from existing employees.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Shadowed senior team members to learn all related jobs and tasks.
• Learned new materials, processes, and programs quickly.