Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Deepak Singh

Deepak Singh

Navi Mumbai

Summary

  • "Trust and Safety Senior Associate" demonstrates an attitude to financial control. Proactively identifies ways to support daily office workflow, showcasing best practices in reporting and regulatory compliance. Manages time independently to reach internal targets and meet strict deadlines.
  • Trust & Safety Senior Associate bringing 7 years of expertise in the fraud Industry. Effectively manages assignments/Projects and team members. Dedicated to self-development to provide expectation-exceeding service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Trust & Safety Senior Associate in

Accenture Solutions Pvt Ltd
Mumbai
07.2017 - Current
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
  • Handled customer concerns and escalated major issues to the supervisor
  • Actively listened to customers to fully understand requests and address concerns
  • Dispatched or escalated tasks to appropriate departments for swift resolution
  • Collected customer data, processing in line with GDPR guidelines.
  • Made fair decisions based on high-quality investigations and aligned with external regulations and internal policies to deliver proper customer outcomes.
  • Used red flag indicators and high-risk data from various systems to detect fraudsters and protect genuine customers from financial crime.
  • Prevented, detected and deterred cases of Merchant fraud and Chargebacks.
  • Reviewed transaction monitoring reports for suspicious activity.
  • Advised and trained colleagues on recent changes to policies and procedures.
  • Remained calm under pressure to handle customer complaints and solve problems.

Transaction Process Associate in

Outworks Solution Pvt Ltd
Mumbai
05.2016 - 06.2017
  • Increased customer engagement on E-commerce platforms by overhauling content strategy
  • Assessed products against quality assurance specifications to maintain high product standards
  • Customized customer experiences to build brand loyalty.

Education

Bachelor of Science -

ICLES' Motilal Jhunjhunwala College
Navi Mumbai
2015

Skills

  • Reporting and auditing
  • Task delegation
  • Issue resolution
  • Training and development
  • E-commerce Expert
  • Fraud detection and prevention strategies
  • Customer service expert
  • Complaint resolution
  • Quality focused
  • Team coordination and Supervision
  • Confidentiality and discretion
  • Vigilant and alert
  • Communication skills

Certification

  • Top Talent Program - Certified by Accenture India Ltd. (Platinum Grade)
  • Encore Awards - 5 times winner of Encore Awards with back-to-back consecutive quarters. (Q2 - FY23) (Q3 - FY23) (Q4 - FY23) (Q1 - FY24) (Q2 - FY24).

Timeline

Trust & Safety Senior Associate in

Accenture Solutions Pvt Ltd
07.2017 - Current

Transaction Process Associate in

Outworks Solution Pvt Ltd
05.2016 - 06.2017

Bachelor of Science -

ICLES' Motilal Jhunjhunwala College

Similar Profiles

CREATE PROFILE
Deepak Singh