Summary
Overview
Work History
Education
Skills
Certification
Listening Music, driving and watching news and cricket
Languages
Timeline
Generic

Deepak Singh

Mumbai,MH

Summary

Accomplished Manager with a proven track record at ISS Facility Services India Pvt. Ltd, enhancing operational efficiency and customer satisfaction. Expert in Operations Management and Team Leadership, successfully led a team of 480+ personnel, driving service improvements and fostering robust customer relationships. Achieved significant cost reductions and maintained high compliance standards, demonstrating exceptional Contract Management and interpersonal skills. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager Facility- Operation

ISS Facility Services India Pvt. Ltd
04.2018 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Developed detailed plans based on broad guidance and direction.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Asst. Facility Manager

ISS Facility Services
01.2015 - 03.2018

- Led a team of 480 plus personnel to deliver high-quality soft services across multiple sites.
- Implemented service improvements and quality assurance processes that increased customer satisfaction by [X%].
- Managed daily operations, including cleaning, catering, and security, ensuring compliance with health and safety standards.
- Reduced operating costs by [X amount] through efficient management of supplies and resources.
- Fostered relationships with external vendors and contractors to secure better terms and improve service delivery.

- Led facility management staff and consultants in producing business plan that focused on facility operations.

- Monitor and manage cleaning schedules and processes, ensuring cleanliness and hygiene standards are maintained across the facility.

- Drive customer service improvements across front-of-house operations, ensuring a welcoming and professional environment for all Passengers.

- Maintained inventory and ordered supplies to keep facility resources readily available.

- Prepared reports and schedules with accuracy.

- Maintained facility grounds, equipment, and safety compliance.

Facility Executive

ISS Facility Services
04.2013 - 12.2015

Senior Supervisor

ISS Facility Services
03.2012 - 03.2015

Supervisor- Visiting

ISS Facility Services
06.2007 - 02.2012

Education

No Degree - SYB.com

MVLU College
Mumabi

Skills

  • Contract Management
  • Operations Management
  • Staff Development
  • Business Administration
  • Performance Management
  • Budget Control
  • Staff Management
  • Team Leadership
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Schedule Preparation

Certification

  • CM - Certified Manager Certification

Listening Music, driving and watching news and cricket

Love to Drive and watching news and sports.

Languages

English
Hindi
Marathi

Timeline

Manager Facility- Operation

ISS Facility Services India Pvt. Ltd
04.2018 - Current

Asst. Facility Manager

ISS Facility Services
01.2015 - 03.2018

Facility Executive

ISS Facility Services
04.2013 - 12.2015

Senior Supervisor

ISS Facility Services
03.2012 - 03.2015

Supervisor- Visiting

ISS Facility Services
06.2007 - 02.2012
  • CM - Certified Manager Certification

No Degree - SYB.com

MVLU College
Deepak Singh