Accomplished Manager with a proven track record at ISS Facility Services India Pvt. Ltd, enhancing operational efficiency and customer satisfaction. Expert in Operations Management and Team Leadership, successfully led a team of 480+ personnel, driving service improvements and fostering robust customer relationships. Achieved significant cost reductions and maintained high compliance standards, demonstrating exceptional Contract Management and interpersonal skills. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Led a team of 480 plus personnel to deliver high-quality soft services across multiple sites.
- Implemented service improvements and quality assurance processes that increased customer satisfaction by [X%].
- Managed daily operations, including cleaning, catering, and security, ensuring compliance with health and safety standards.
- Reduced operating costs by [X amount] through efficient management of supplies and resources.
- Fostered relationships with external vendors and contractors to secure better terms and improve service delivery.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Monitor and manage cleaning schedules and processes, ensuring cleanliness and hygiene standards are maintained across the facility.
- Drive customer service improvements across front-of-house operations, ensuring a welcoming and professional environment for all Passengers.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Prepared reports and schedules with accuracy.
- Maintained facility grounds, equipment, and safety compliance.
Love to Drive and watching news and sports.