Deepak Kumar Singh

Managing a 35+ members Corporate Banking team which deals in Onboarding and Servicing of UK Corporate customers

• Review client/prospect background and profile and ensure adherence to service level agreements (SLAs) and seamless delivery of operations
• Involved in updating clients with weekly and monthly performance reviews
• Actively involved in managing the MIS using M-query, forecasting and billing details of the process
• Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

• Led a team of 30+ which works for Insurance process & deals with New Business and servicing Existing Business policies which includes underwriting, dealing with trusts etc.
• Pension process which deals with issuing the annuity details of pension policies and transferring out of policies
• Monitoring, reviewing and analyzing the performance of practitioners and consultants
• Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework
• Support the manager in implementing business and change management initiatives and assists Manager with hiring & recruiting employees
• Creating SOW for new changes and keeping approvals secured for audits

• Performing daily audits and monitoring to ensure process adherence is met
• Conducting one to one session with practitioners to understand the concerns, enhancement areas and process improvement ideas
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.

• Creating plans and procedures to ensure minimization of errors
• Have been actively involved in daily reporting, hands off analysis and MIS
• Maintaining quality over 95% and ensure all cases are Quality checked accurately and within Service Level Agreement